topic Re: Order being returned to ee in Orders

Order being returned to ee

Vnadipi — Thu, 28 Dec 2023 20:21:21 GMT

Hi EE,

I have ordered two mobiles. one I ordered from store and another one I ordered from my mobile on 24 dec 2023. But my orders or return Back to EE from DPD on delivery day. Please let me know How I can come to know that my orders returned to EE and let me know will I get same order if I reorder.

thanks,

vittal

Re: Order being returned to ee

Christopher_G — Fri, 29 Dec 2023 08:24:00 GMT

Hi @Vnadipi

Has the delivery already been attempted? DPD will usually try to deliver a couple of times before returning the equipment to us.

Chris

Re: Order being returned to ee

Vnadipi — Fri, 29 Dec 2023 10:04:49 GMT

Thanks for quick response. Delivery not attempted.

Re: Order being returned to ee

Christopher_G — Fri, 29 Dec 2023 10:08:34 GMT

OK, thank you.

Could you explain your question another way please, @Vnadipi? I don't understand.

Chris

Re: Order being returned to ee

Vnadipi — Fri, 29 Dec 2023 10:15:35 GMT

I have ordered one broadband two mobiles. My delivery was 27 dec 2023. But my products was returned to ee on same day. I called to ee so they told me to do reorder.

Re: Order being returned to ee

Christopher_G — Fri, 29 Dec 2023 10:30:32 GMT

Did the delivery fail on 27th December, @Vnadipi or did you return them separately?

Once they're received back, they'll be scanned in and cancelled (or returned to their previous contract state, if they're upgrades). You'll then be able to re-order.

Chris

Re: Order being returned to ee

Vnadipi — Fri, 29 Dec 2023 10:33:49 GMT

Delivery failed. Please let me know how I can come to that products reached to Ee.

Re: Order being returned to ee

Christopher_G — Fri, 29 Dec 2023 13:09:26 GMT

Please allow 5 working days, if you haven't heard anything, give our Mobile Care team a call and they'll check for you, @Vnadipi

Chris