topic Re: Ordered New Phone But Received No Confirmation in Orders

Ordered New Phone But Received No Confirmation

Jas02 — Sat, 09 Dec 2023 12:06:14 GMT

I have just bought a new phone with EE as I am switching from my old network, I've not received a confirmation email yet and as I clicked pay I saw I chose the wrong colour for the phone. Would there be any way to change it or cancel the order?

Thanks

Re: Ordered New Phone But Received No Confirmation

Northerner — Sat, 09 Dec 2023 13:44:43 GMT

Hi @Jas02

You'll need to call EE on 150 to change your order before it is processed.

You'll receive confirmation and delivery details once the order is processed. DPD will then text you once your delivery is due.

Thanks

Re: Ordered New Phone But Received No Confirmation

simranjeetsingh — Sun, 24 Dec 2023 03:08:10 GMT

Paaji are you received order email confirmation or not? and if yes,so after how many days received the confirmation email?

Re: Ordered New Phone But Received No Confirmation

Katie_B — Sun, 24 Dec 2023 07:16:02 GMT

Good morning @simranjeetsingh.

Welcome to the community.

Are you needing help with a recent order?

Katie