https://community.ee.co.uk/t5/Orders/Upgraded-my-phone-and-plan/m-p/1340338#M73242 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4202693">@Kayyamanda</a></SPAN>,</P><P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>Your plan change indicates your phone has been dispatched to your local store.</P><P>You'll receive a text message as soon as it is ready to collect.</P><P>James</P> Fri, 22 Dec 2023 08:30:48 GMT James_B 2023-12-22T08:30:48Z https://community.ee.co.uk/t5/Orders/Upgraded-my-phone-and-plan/m-p/1340239#M73236 <P>I upgraded my phone this morning, straight away I got a confirmation email and the funds were taken out of my bank account. Now I cannot even track the status of my order. My new plan has started on my old phone? How long would it usually take to be available to pick up in store?</P> Thu, 21 Dec 2023 17:36:13 GMT https://community.ee.co.uk/t5/Orders/Upgraded-my-phone-and-plan/m-p/1340239#M73236 Kayyamanda 2023-12-21T17:36:13Z https://community.ee.co.uk/t5/Orders/Upgraded-my-phone-and-plan/m-p/1340338#M73242 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4202693">@Kayyamanda</a></SPAN>,</P><P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>Your plan change indicates your phone has been dispatched to your local store.</P><P>You'll receive a text message as soon as it is ready to collect.</P><P>James</P> Fri, 22 Dec 2023 08:30:48 GMT https://community.ee.co.uk/t5/Orders/Upgraded-my-phone-and-plan/m-p/1340338#M73242 James_B 2023-12-22T08:30:48Z