topic Re: remove item from basket in Orders

remove item from basket

valour — Thu, 07 Dec 2023 20:04:53 GMT

I have spent hours trying to remove a phone from the basket. I have not confirmed the order, but for piece of mind I would like it out of the basket. Tried looking at previous answers about using a pencil app? and clearing Google cookies(didn't work)

Why is it so hard to remove something!

Re: remove item from basket

Katie_B — Fri, 08 Dec 2023 09:03:51 GMT

Hi @valour.

Welcome to the community.

Since your post have you been able to remove this from your basket?

Katie

Re: remove item from basket

Helen2280 — Fri, 08 Dec 2023 19:49:45 GMT

I’m trying to delete my basket but can’t. Does anyone know how?

Re: remove item from basket

SalP — Sat, 09 Dec 2023 08:25:05 GMT

It's ridiculous, I'm having the same problem. Why doesn't anyone seem to know how to empty the basket?! 😳

Re: remove item from basket

James_B — Sat, 09 Dec 2023 09:51:52 GMT

Hi @Helen2280 and @SalP,

When viewing your basket, select edit basket > select the rubbish bin icon > select delete package.

Hope this helps. 🙂

James

Re: remove item from basket

BGood2 — Thu, 21 Dec 2023 15:43:17 GMT

I am having the same problems with the Basket, which I have to say is absolutely ridiculous, and there is no option to Edit the basket just the items. However, the Edit option for the items just takes you back to the 'Check your details' page

Re: remove item from basket

Christopher_G — Thu, 21 Dec 2023 17:33:58 GMT

Did you follow the steps that @James_B posted to remove the items from the basket, @BGood2?

Chris

Re: remove item from basket

Shell90 — Thu, 28 Dec 2023 11:37:14 GMT

I want to empty my basket but it wont let me.

Re: remove item from basket

Katie_B — Thu, 28 Dec 2023 11:41:00 GMT

Hi @Shell90.

Welcome to the community.

Have you been able to follow the steps provided by @James_B?

Katie

Re: remove item from basket

valour — Thu, 28 Dec 2023 22:52:04 GMT

Everyone on the EE community Support Team keeps saying Follow the steps provided by @James_B

As Explorer explained "There is no option to Edit the basket just the items. However, the Edit option for the items just takes you back to the 'Check your details' page" - You end up in a loop - going nowhere.

Please stop suggesting to follow James B advice. It doesn't exist or work. There is NO OPTION TO EDIT BASKET!

This is a problem that needs fixing on EE Website. That would stop all of us from spending hours trying to delete an item without the help of the 'Imaginary Edit basket Button'

Re: remove item from basket

Christopher_G — Fri, 29 Dec 2023 08:44:43 GMT

These are the steps, @Shell90: when viewing your basket, select edit basket > select the rubbish bin icon > select delete package.

Here's a screenshot of the 'edit basket' option.

Chris

Re: remove item from basket

Travelpanda17 — Tue, 16 Jan 2024 10:59:33 GMT

Hi, you can choose edit but when you go to the edit page there is no trash basket to actually remove the items, can you screen shot the trash button ?

Re: remove item from basket

Travelpanda17 — Tue, 16 Jan 2024 11:04:14 GMT

Hi... there is no rubbish bin icon... can you screenshot it ??

Re: remove item from basket

James_B — Tue, 16 Jan 2024 11:42:34 GMT

Hi @Travelpanda17,

You should see the bin icon underneath the monthly fees.

Hope this helps. 🙂

James

Re: remove item from basket

pkh42 — Sat, 13 Apr 2024 15:18:32 GMT

James.

Your advice SIMPLY DOESN'T WORK. Please listen to your customers.

If I click on "Basket", there is no "bin" or "pencil" to click.

If, in basket, I click on "Edit" for the item in my basket, there is no "bin" or "pencil". It takes me to a "Check your details" page where it's wanting to carry out an affordability check.

I am NOT, repeat NOT, going to enter my details in the affordability check page for items in my basket that I do not want.

I have two phones coming up for renewal and if I can't do something as simple as this with EE, then I honestly will be heading elsewhere after many years with you. This really is ridiculous.

Re: remove item from basket

Leanne_T — Sun, 14 Apr 2024 06:41:07 GMT

Hi @pkh42

Thanks for coming to the community.

Can you try going to your EE account online using a web browser and selecting Profile, then logging out, does the basket show as empty if you log back in?

Leanne.

Re: remove item from basket

Beata1969 — Tue, 06 Aug 2024 20:59:08 GMT

I am experiencing the same problem. I cannot remove a phone from my basket.

There is no bin or edit icon. I have deleted cookies and used three different browsers (Chrome, Safari, and Firefox), but the unwanted phone remains in the basket. It is unbelievable that EE still can’t manage this properly.

I changed my mind and wanted to buy another phone, but it is impossible.

EE, how many clients have you lost because you cannot properly set up your clients’ accounts?

The previous post are from December 2023. Luckily, we have August 2023 and it doesn't work still 😞

Re: remove item from basket

Leanne_T — Wed, 07 Aug 2024 07:53:39 GMT

Hi @Beata1969

Thanks for coming to our community.

How long has the phone been showing in your basket? This could be something we need to raise with our technical team, have you spoken to the team on 150?

Leanne 🙂

Re: remove item from basket

mazzteck — Sat, 14 Sep 2024 18:53:05 GMT

I have never seen so much incompetence in my life.

Every colleague I speak to is clueless around this issue of deleting or emptying your basket.

Its such a great network but its backed up by poorly trained staff, with no manners and no customer service skills.

No resolution, no next steps and not an apology in sight. Only interested in signing you up to an expensive tariff and then telling you we have to change your contract because we don’t do that contract anymore…

It should be called Amazon.

Re: remove item from basket

andyw324 — Sat, 05 Oct 2024 07:18:40 GMT

To help the support team here, please show me where the pencil icon is on the screenshot below. Before asking me (and others) to click on the edit links next to each item, I can tell you both take you back to the add-on selection screen, so contrary to the edit label you cannot actually edit your plan or phone choice. I believe this inability to delete an item from the basket is preventing me from adding a new item to my account which seem contrary to a company who is trying to attract and keep customers.