topic Re: Order tracking not working. in Orders

Order tracking not working.

Nike55 — Sun, 17 Dec 2023 17:28:58 GMT

Re: Order tracking not working.

Chris_B — Sun, 17 Dec 2023 21:01:50 GMT

@Nike55 Do you have a tracking number? This is sent to you once a device is allocated to you.

Re: Order tracking not working.

Nike55 — Mon, 18 Dec 2023 19:36:43 GMT

Hi yes I have a tracking number but nowhere to input on the EE website - its a sim card and is supposed to be with me within 2 days ...there is nowhere to track sim card deliveries through EE and no team help is available on the phone..

Think I'll cancel my new DD and stay with my current supplier....

Re: Order tracking not working.

James_B — Tue, 19 Dec 2023 08:07:04 GMT

Hi @Nike55,

Welcome to the EE Community. 🙂

SIM cards are sent in the standard post, rather than via a trackable service.

The delivery timescales are 2-5 working days.

Hope this helps.

James