topic Re: Claim Free Earbuds & £100 Cashback in Orders

Claim Free Earbuds & £100 Cashback

CraigMcg92 — Mon, 18 Dec 2023 12:23:22 GMT

Hi ,

Bought new Samsungg S23 5G 128G Phantom Black from online EE . Deal i had was if i purchased phone & contract from EE i got Samsung earbuds & £100 cashback .

They advised you wait 15-30 days and these will be sent out - this i assume is alie .

I have been on all forums who all seem to be asking the same question & Samsung seem to be holding no liability & EE saying have to contact Samsung .

Disgusted in both parties comments & actions .

Basically false advertising and trying to catch people out so they dont have to cough up the free goods / benefits .

Please tell me appropriate steps to do so or i will be going directly to the financial ombudsman .

Re: Claim Free Earbuds & £100 Cashback

CraigMcg92 — Mon, 18 Dec 2023 12:06:46 GMT

Hello ,

I purchased my new phone & contract and within this offer was the free earbuds .

I still havent recieved these .

How do i get these sorted ?

Craig

Re: Claim Free Earbuds & £100 Cashback

Northerner — Mon, 18 Dec 2023 12:08:18 GMT

Hi @CraigMcg92

Which device and when did you buy it.

Thanks

Re: Claim Free Earbuds & £100 Cashback

Northerner — Mon, 18 Dec 2023 12:52:10 GMT

Hi @CraigMcg92

You have to claim here:

https://samsungoffers.claims/winterdeals/S23trio/en-GB

It also says on the sales page.