topic Charged fee in Orders

Charged fee

Agnieszka1231 — Mon, 18 Dec 2023 12:39:35 GMT

Hi. I have been charged £30 upfront fee but my order didn’t go through

James_B — Mon, 18 Dec 2023 15:15:50 GMT

Welcome to the EE Community. 🙂

Is the payment showing as completed or pending in your online banking?

James

Agnieszka1231 — Mon, 18 Dec 2023 16:10:18 GMT

Pending

Agnieszka1231 — Mon, 18 Dec 2023 16:11:15 GMT

The order didn’t come through but the money are taken . Not happy

James_B — Mon, 18 Dec 2023 16:14:36 GMT

If your order wasn't successful, the pending payment won't be completed.

Your bank will release the funds back into your balance automatically.

Hope this helps.

James