topic Re: Fitbit in Orders

Fitbit

Lumpa7198 — Sat, 16 Dec 2023 12:48:33 GMT

Hi. I ordered a pixel pro 8 on the 5th of December. I got verification of my order. I purchased the pro 8 because of free Fitbit. I rang EE today as I had no updates about phone delivery. They confirmed that I had ordered the phone but there was a technical issue at their end and the phone had not been sent. So we had to cancel my original order and redo the order again. I wanted to know if I'll still get the Fitbit. I have proof of original order date. Any help or advice would be gratefully accepted. Many thanks.

Re: Fitbit

Northerner — Sat, 16 Dec 2023 13:40:31 GMT

Hi @Lumpa7198

If your second order was outside of the offer period then unless EE honour the deal no unlikely you will receive the Fitbit. There is no account access on these forums and therefore only EE CS can say for sure.

I also think you need to claim this watch from Google direct.

Thanks

Re: Fitbit

Lumpa7198 — Sat, 16 Dec 2023 13:51:48 GMT

Re: Fitbit

Lumpa7198 — Sat, 16 Dec 2023 14:08:43 GMT

Hi Northener,

Thanks for getting back to me.

Feeling a bit dupped. Ho hum.

Many thanks.

Re: Fitbit

Christopher_G — Sat, 16 Dec 2023 15:30:20 GMT

Hi @Lumpa7198

I'm sorry to hear that there was a technical issue with your order. Please use that original order confirmation to try and claim, then let us know if you have a problem and we'll do our best to help.

Chris

Re: Fitbit

Lumpa7198 — Sat, 16 Dec 2023 15:37:43 GMT

Thanks Christopher,

I'll do that. Thanks for getting back to me, much appreciated. ☺️