https://community.ee.co.uk/t5/Orders/early-upgrade-but-no-handset-delivered-lost-somewhere-in-the/m-p/1338379#M73163 <P>I recently did an early upgrade 7th December 2023, I have had an issue with delivery and EE have started a investigation on where the handset could be, lost/disappeared somewhere in the delivery chain, DPD have said basically the package was never delivered to the local depot for delivery. I am within my 14 days cooling off period, have I got the right to cancel my contract if I don't have any joy from EE/DPD over the next few days.</P> Sat, 16 Dec 2023 09:09:46 GMT tonyratcliffe1 2023-12-16T09:09:46Z https://community.ee.co.uk/t5/Orders/early-upgrade-but-no-handset-delivered-lost-somewhere-in-the/m-p/1338379#M73163 <P>I recently did an early upgrade 7th December 2023, I have had an issue with delivery and EE have started a investigation on where the handset could be, lost/disappeared somewhere in the delivery chain, DPD have said basically the package was never delivered to the local depot for delivery. I am within my 14 days cooling off period, have I got the right to cancel my contract if I don't have any joy from EE/DPD over the next few days.</P> Sat, 16 Dec 2023 09:09:46 GMT https://community.ee.co.uk/t5/Orders/early-upgrade-but-no-handset-delivered-lost-somewhere-in-the/m-p/1338379#M73163 tonyratcliffe1 2023-12-16T09:09:46Z https://community.ee.co.uk/t5/Orders/early-upgrade-but-no-handset-delivered-lost-somewhere-in-the/m-p/1338384#M73164 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4196477">@tonyratcliffe1</a>&nbsp; &nbsp;Yes you do. &nbsp;</P> Sat, 16 Dec 2023 09:25:34 GMT https://community.ee.co.uk/t5/Orders/early-upgrade-but-no-handset-delivered-lost-somewhere-in-the/m-p/1338384#M73164 Chris_B 2023-12-16T09:25:34Z