topic Re: Order in Orders

Order

Christiana97 — Tue, 19 Sep 2023 09:11:51 GMT

I placed an order and there was no confirmation about the order and the upfront payment have been debited from my account and EE has been added to direct debit on my account but I have not gotten any confirmation about the order on my email or order no was not given. After select payment and made the payment. The screen went blank with no options on what to do next or confirmation

Re: Order

Katie_B — Tue, 19 Sep 2023 11:22:17 GMT

Hello @Christiana97.

Welcome to the community.

What device did you order?

Have you been able to check both your Spam/Junk folders?

It sounds like your order has been received and is being processed.

Katie

Re: Order

Christiana97 — Tue, 19 Sep 2023 17:59:06 GMT

Hello katie_B

Thank you for the response. I have gotten the mail and the order was declined. Reference no XKO292929897

I have been debited for the offer I made, will I be refunded

Re: Order

Christiana97 — Tue, 19 Sep 2023 18:03:31 GMT

Also EE has been added to my bank account as direct debit for the phone. Since it has been declined, can this be sorted out? Both the payment made for the device and the direct debit

Re: Order

James_B — Wed, 20 Sep 2023 08:24:29 GMT

Hi @Christiana97,

Is the payment showing as pending or completed in your online banking?

James

Re: Order

Christiana97 — Wed, 20 Sep 2023 09:00:36 GMT

The payment has been made and I have been debited and I got a notification that EE have been added as a direct debit to my bank account. But I later got an email from EE that they will not continue with the order after payment has been made

Re: Order

James_B — Wed, 20 Sep 2023 09:07:46 GMT

Hi @Christiana97,

If the payment has been completed, a refund will be automatically generated and the direct debit will be cancelled.

Hope this helps.

James

Re: Order

Christiana97 — Thu, 21 Sep 2023 06:23:27 GMT

Okay, I will wait. Thank you

Re: Order

Leanne_T — Thu, 21 Sep 2023 08:23:20 GMT

Let us know if you need any further help @Christiana97

Leanne 🙂

Re: Order

Christiana97 — Mon, 25 Sep 2023 22:39:16 GMT

Hello,

Just to inform you that it's almost a week and it has not been resolved yet

Re: Order

James_B — Tue, 26 Sep 2023 07:02:54 GMT

Hi @Christiana97,

What is it that you're still waiting to be resolved?

James