topic Contact EE in Orders

Contact EE

KshanP — Tue, 12 Dec 2023 20:53:32 GMT

I have been trying to purchase a new phone plan today and the screen has got stuck numerous times. I can now see that a large amount has been taken from my account 3 times from EE. I've received no email, nothing to say that the order was successful apart from the fact the money has now gone.

I then tried to go to the contact pages to contact someone and every time I get a blank page with 400 BAD REQUEST at the top?? What is going on??

Re: Contact EE

Chris_B — Tue, 12 Dec 2023 20:58:01 GMT

@KshanP Try deleting your browser history and cookies. I recommend though that you call customer services about this but you’ll need to do this tomorrow as they close at 9pm

Re: Contact EE

KshanP — Tue, 12 Dec 2023 20:59:17 GMT

Just my luck. Thank you. Do you know a number for their customer services please?

Re: Contact EE

James_B — Wed, 13 Dec 2023 08:05:09 GMT

Hi @KshanP,

Welcome to the EE Community. 🙂

Are you a new or existing EE customer?

James