topic Re: No dispatch email in Orders

No dispatch email

Lornadez5642 — Mon, 11 Dec 2023 17:12:23 GMT

Hi if I contact CS about changing the colour of my handset, would they allow me to do that as I’m without a handset and I need a handset urgently ( family matters)

Re: No dispatch email

Katie_B — Mon, 11 Dec 2023 18:08:42 GMT

Good evening @Lornadez5642.

Are you looking to change to a colour handset that is in stock?

If you get in touch with our customer care team they will be able to provide you with all your options.

Katie

Re: No dispatch email

Lornadez5642 — Tue, 12 Dec 2023 05:09:09 GMT

I spoke to someone at EE called Steven , he went through all my options after being on the phone almost two hours we finally sorted a handset out, he said that I was available without a 7 day wait so he ordered it for me but never gave me a order number.

Re: No dispatch email

Leanne_T — Tue, 12 Dec 2023 08:41:32 GMT

Thanks @Lornadez5642

Once the order has been dispatched DPD will be in touch with delivery information.

Did you provide an alternative number or email for DPD when you placed the order?

Leanne 🙂

Re: No dispatch email

Lornadez5642 — Tue, 12 Dec 2023 10:00:55 GMT

He said it would be delivered today

Re: No dispatch email

Leanne_T — Tue, 12 Dec 2023 10:02:22 GMT

Thanks @Lornadez5642

DPD will contact you with tracking details for the delivery, you can download the DPD app and use the mobile or email as the reference to see any scheduled deliveries.

Leanne.

Re: No dispatch email

Lornadez5642 — Tue, 12 Dec 2023 10:08:41 GMT

Tried mobile and email as reference but nothings coming up

Re: No dispatch email

Leanne_T — Tue, 12 Dec 2023 10:13:28 GMT

Thanks @Lornadez5642

If you get back in touch with our mobile guides they can check if the order has been dispatched for you.

Leanne 🙂

Re: No dispatch email

Lornadez5642 — Tue, 12 Dec 2023 10:19:50 GMT

Please could provide their number

Re: No dispatch email

Leanne_T — Tue, 12 Dec 2023 10:24:08 GMT

Hi @Lornadez5642

You can call 150 from an EE phone or 07953 966 150 from any other phone 🙂

Leanne.

Re: No dispatch email

Lornadez5642 — Tue, 12 Dec 2023 11:17:25 GMT

How do I file a complaint Cs are saying it isn’t showing up on the System Steven ****** is saying it is on the system I’m just going round in circles with it

[mod edit: employee details removed from the forum]

Re: No dispatch email

Leanne_T — Tue, 12 Dec 2023 11:17:31 GMT

Hi @Lornadez5642

Have you spoken to Steven today?

Leanne.

Re: No dispatch email

Lornadez5642 — Tue, 12 Dec 2023 11:19:51 GMT

I’m just bein ignored

Re: No dispatch email

Leanne_T — Tue, 12 Dec 2023 11:23:22 GMT

Hi @Lornadez5642

If you get back in touch with our mobile guides they can look into this in more detail and help with the order, you can find details for raising a complaint here.

Leanne.

Re: No dispatch email

Lornadez5642 — Tue, 12 Dec 2023 14:26:03 GMT

Finally spoken to someone they’ve said my account is stuck due to a live line or something.

Re: No dispatch email

Leanne_T — Tue, 12 Dec 2023 14:52:31 GMT

Hi @Lornadez5642

I hope this is sorted soon for you and your order is dispatched.

Leanne 🙂

Re: No dispatch email

Lornadez5642 — Wed, 13 Dec 2023 05:50:24 GMT

After being on the phone for just over 2 hours I managed to order a new device iPhone 13 128GB in pink over the phone yesterday, got the confirmation email with the order number etc, at 17:36

was told it would definitely be delivered today she also said, DPD wouldn’t message me straight after I placed my order but I would recieve a text or email from DPD today tried tracking it this morning but it’s just saying you have no parcel activity, could this change today?

Re: No dispatch email

James_B — Wed, 13 Dec 2023 08:40:38 GMT

Hi @Lornadez5642,

If it is being delivered today, you should receive a delivery notification from DPD before 11am.

Hope this helps.

James

Re: No dispatch email

Lornadez5642 — Wed, 13 Dec 2023 12:35:02 GMT

I recieved a text this morning from DPD saying they’ve recieved my order and they’ll recieve my parcel shortly I’ve also received my direct debit email so fingers crossed it comes today.

Re: No dispatch email

James_B — Wed, 13 Dec 2023 12:42:03 GMT

That's great, @Lornadez5642 🙂

James