topic Re: Order in Orders

Order

Colette17 — Tue, 12 Dec 2023 09:31:09 GMT

I placed an order on the 7-12-23 and I haven’t received anything yet only the email to say it’s placed money taken and an order number. I haven’t received any further updates

Re: Order

Leanne_T — Tue, 12 Dec 2023 10:49:20 GMT

Hi @Colette17

Thanks for coming here and for ordering 🙂

Which model phone, including size and colour did you order?

Leanne.

Re: Order

Colette17 — Tue, 12 Dec 2023 11:08:02 GMT

iPhone 14 red 132g

Re: Order

Leanne_T — Tue, 12 Dec 2023 11:15:13 GMT

Hi @Colette17

If this was the iPhone 14 128GB in Red, this is showing 'Usually despatched within 7 days'

DPD will be in touch with tracking details once the order has been dispatched.

Leanne.

Re: Order

Colette17 — Fri, 15 Dec 2023 06:22:21 GMT

Hi it’s been 8 days now and still nothing I’m not a happy person. You have taken the money and not sent the phone out

Re: Order

James_B — Fri, 15 Dec 2023 08:09:18 GMT

Hi @Colette17,

I'm sorry to hear you haven't received your phone yet. It will be dispatched as soon as stock arrives from our supplier.

If you'd prefer to switch to a model that is in stock, please get in touch with Customer Care.

Thanks

James