topic Re: Hi in Orders

Hi

Katalyn — Tue, 12 Dec 2023 09:22:55 GMT

good morning my name is Constantin **** reference number XKO****** I tried twice to make a contract online, you took money twice from my bank account but you didn't send me anything

[mod edit: please don't post personal details on the forum]

Re: Hi

Katalyn — Tue, 12 Dec 2023 09:23:42 GMT

good morning my name is Constantin ******reference number XKO******** I tried twice to make a contract phone online, you took money twice from my bank account but you didn't send me anything. if I'm not eligible for a phone contract I understand but I don't understand why you don't refund my money

[mod edit: please don't post personal details on the forum]

Re: Hi

Leanne_T — Tue, 12 Dec 2023 10:27:56 GMT

Hi @Katalyn

Thanks for coming here.

When did you place the order?

Did you receive an email confirming the order?

Leanne 🙂

Re: Hi

Katalyn — Tue, 12 Dec 2023 10:33:13 GMT

I placed the order on Sunday 10/12/2023 and the following Monday 11/12/2023 I have a reference number only

Re: Hi

Leanne_T — Tue, 12 Dec 2023 10:40:45 GMT

Thanks @Katalyn

If you call us on 0800 956 6000 the team can check the orders for you and provide an update.

Leanne 🙂