topic Re: No confirmation email in Orders

No confirmation email

Hc151 — Wed, 06 Dec 2023 11:47:53 GMT

Hello

I upgraded to a sim only contract and I have not recieved any confirmation email.

i do have the order number from when i made it because I screenshotted it but the tracking doesn’t work not sure what to do if anyone can help and I ordered it Sunday.

thanks

Re: No confirmation email

Katie_B — Wed, 06 Dec 2023 13:27:14 GMT

Hi @Hc151.

Have you moved to a SIM Only contract from pay as you go?

Speak soon,

Katie

Re: No confirmation email

Hc151 — Wed, 06 Dec 2023 14:30:23 GMT

No I moved from pay monthly mobile and I’ve upgraded to sim only

Re: No confirmation email

Katie_B — Wed, 06 Dec 2023 14:33:48 GMT

Thanks for confirming @Hc151.

In this case you won't receive a new SIM, the services on your current SIM will be changed.

When you log in to your EE account online does your new plan show?

Katie

Re: No confirmation email

Hc151 — Wed, 06 Dec 2023 17:01:50 GMT

No not yet it just says upgrade will show at a later date and my contract doesn’t end till 12 December so maybe show up then?

Re: No confirmation email

Christopher_G — Wed, 06 Dec 2023 18:00:31 GMT

Yes, the new plan will take effect when your current plan ends, @Hc151. 🙂

Chris

Re: No confirmation email

Hc151 — Wed, 06 Dec 2023 18:08:54 GMT

Thank you very much appreciate it 😁👍🏼