Upgrade anytime return phone

Higgo67 — Wed, 06 Dec 2023 06:45:32 GMT

Morning, starting to get a bit worried. I have done an upgrade anytime upgrade. New phone received and return envelope arrived. I have sent the old device back by Royal Mail Special Delivery. Checking the tracking, the old phone arrived and was signed for the delivery on Monday Morning at 07:40. I have since had a reminder to send and a final reminder threatening the £500 allowance will be lost if not returned. Has anyone experienced similar? Can I chase anyone? I have done an online chat by a lovely lady but was just told don’t worry you have 30 days. I know it’s still quite quick after the return but just worry about constant reminders. Thanks

Re: Upgrade anytime return phone

Katie_B — Wed, 06 Dec 2023 08:52:22 GMT

Hi @Higgo67.

Welcome to the community.

These sound like automated messages, once your account has been updated these should stop.

Was anything else advised by the chat agent?

Katie

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Upgrade anytime return phone

Re: Upgrade anytime return phone