topic Re: Failing to order in Orders

Failing to order

Skizzy1 — Wed, 29 Nov 2023 10:39:56 GMT

Every time I add a new plan to my basket and choose to order, instead of taking me to "Delivery" section it takes me back to the homepage. I've tried using a different device, different network such as Wi-Fi or Mobile Data but it does the same thing.

I'm currently in a different country for a holiday but I am trying to order it to the UK using a UK Device/Sim. Using uk email and phone number also.

Please Help.

Re: Failing to order

Leanne_T — Wed, 29 Nov 2023 13:10:26 GMT

Hi @Skizzy1

Welcome to the community.

Do you have an existing EE mobile account?

Which plan have you selected?

Leanne 🙂

Re: Failing to order

Skizzy1 — Wed, 29 Nov 2023 13:15:34 GMT

Yes I do, and i’m trying to get the iPhone 15 Pro Max with 125gb data plan.

Re: Failing to order

Skizzy1 — Wed, 29 Nov 2023 13:16:19 GMT

I would go in to the store whilst i’m back in the UK but I have NHS Discount and that can only be redeemed online.

Re: Failing to order

Leanne_T — Wed, 29 Nov 2023 13:26:25 GMT

Hi @Skizzy1

You can use the perk code online, over the phone or in an EE Store.

Is the plan already discounted?

Are you upgrading?

Leanne 🙂

Re: Failing to order

Skizzy1 — Wed, 29 Nov 2023 13:31:25 GMT

Last time i walked into the store the guy said “only online”.

No the plan is not already discounted.

Re: Failing to order

Leanne_T — Wed, 29 Nov 2023 13:40:00 GMT

Hi @Skizzy1

Full details can be found on our Perks, Discounts & Customer Benefits | EE page.

Are you out of contract and eligible to upgrade?

Leanne 🙂

Re: Failing to order

Skizzy1 — Thu, 30 Nov 2023 11:13:18 GMT

This a new account on EE, so I'm out of contract for this account.

Re: Failing to order

Leanne_T — Thu, 30 Nov 2023 11:23:13 GMT

Thanks @Skizzy1

You can visit an EE Store and also call us on 150 and the team will be happy to help with the upgrade and perk code.

Leanne.