topic Re: order in Orders

order

scouller79 — Tue, 28 Nov 2023 10:57:58 GMT

i placed an order yesterday ( 27/11/23 ) and was told on the phone that it would be delivered by 11.00 am today ( 28/11/23 ).

but hasnt arrived and unable to track it on line, any advice. Thanks

Leanne_T — Tue, 28 Nov 2023 12:58:07 GMT

Thanks for coming here.

Which model phone, including memory size and colour did you order?

Was this an upgrade or new contract order?

Leanne 🙂

scouller79 — Tue, 28 Nov 2023 13:50:04 GMT

Hi leanne,

this was a new order and it was a Samsung S23 Ultra 5G 256GB
Black

Leanne_T — Tue, 28 Nov 2023 14:05:16 GMT

This is showing in stock and once dispatched, DPD will be in touch with tracking details for the delivery 🙂

Leanne.

scouller79 — Tue, 28 Nov 2023 14:13:35 GMT

Thanks for the info, but was expecting it today. is there a timescale as i dont have a phone.

Leanne_T — Tue, 28 Nov 2023 14:38:38 GMT

Have you tried downloading the DPD app and entering the email address as the reference and postcode to see if they have a date and time for delivery?

Leanne.

scouller79 — Tue, 28 Nov 2023 14:50:03 GMT

Hi leanne, no that didnt work, is there a number i can call or someone i can contact.

Leanne_T — Tue, 28 Nov 2023 15:00:55 GMT

You can call us on 0800 956 6000 and select new/joining EE and the team will be happy to check the order for you 🙂

Leanne.