topic New contract in Orders

New contract

CEW27 — Sun, 26 Nov 2023 19:19:09 GMT

Hi,

I've tried to take out a new contract with EE. I checked out. The upfront payment was taken. But haven't received confirmation email and as the screen loaded upon completion it froze.

Money has been debited from my account. I'm just wondering if my order was successful. I have no order number or tracking information to track order.

Anyone know if its not unusual to receive an email? Or is this the case when orders are declined.

Thank you

Re: New contract

Leanne_T — Mon, 27 Nov 2023 08:22:23 GMT

Morning @CEW27

Thanks for coming to the community 🙂

When did you place the order?

Have you checked your emails junk/spam folders?

Thanks.

Leanne.

Re: New contract

tanner212 — Wed, 07 May 2025 16:15:07 GMT

did you ever no what happened?

the same things has happened to me, ordered money taken and the "your order" page froze

Re: New contract

Katie_B — Wed, 07 May 2025 16:25:49 GMT

Hi @tanner212.

Thanks for coming here.

When did you place your order?

Katie

Re: New contract

tanner212 — Wed, 07 May 2025 16:34:04 GMT

hi katie,

i ordered today.

Re: New contract

Katie_B — Wed, 07 May 2025 16:40:03 GMT

Thanks for confirming @tanner212.

Can I ask you to check that a confirmation email has not been directed into your Spam/Junk folder?

Speak soon,

Katie

Re: New contract

tanner212 — Wed, 07 May 2025 16:45:59 GMT

i have had no emails, in to any of my folders. but the payment has come out and i have a confirmation email to keep my old number.

Re: New contract

Katie_B — Wed, 07 May 2025 16:48:51 GMT

Thanks for checking @tanner212.

If you have had a confirmation email to keep your number your order has been received.

Should you wish to check this further, please give us a call.

Katie