topic Re: Ordered a new phone but have not received and order number in Orders

Ordered a new phone but have not received and order number

gpincellijr — Sat, 25 Nov 2023 09:01:42 GMT

I have ordered a new phone, the money was taken off my account but I did not receive order number and track number.

Re: Ordered a new phone but have not received and order number

Katie_B — Sat, 25 Nov 2023 11:12:14 GMT

Hi @gpincellijr.

Welcome to the community.

When did you place your order?

Could you also please confirm what phone you ordered?

Katie

Re: Ordered a new phone but have not received and order number

gpincellijr — Sat, 25 Nov 2023 12:10:29 GMT

Hi Katie_B,

I have ordered an iphone15 yesterday (Friday November 24th), however I received a message informing that it's not possible to get my credit now, so how can I have my money back?

Thank you

Re: Ordered a new phone but have not received and order number

Katie_B — Sat, 25 Nov 2023 12:46:00 GMT

I am sorry to hear this @gpincellijr.

Has the upfront cost left your bank or is this showing as a pending charge?

Any upfront costs will automatically be refunded.

Katie

Re: Ordered a new phone but have not received and order number

gpincellijr — Sat, 25 Nov 2023 12:59:39 GMT

Hi Katie_B

I did the payment 2 times, I thought the first was a kind a mistake and the order was not placed, but when I have checked my account is possible to see that one of the payment was take off my account and another one it's set up to be paid next month.

Tks

Re: Ordered a new phone but have not received and order number

Katie_B — Sat, 25 Nov 2023 13:05:52 GMT

Hi @gpincellijr.

This will be cancelled if your credit check has not been successful.

Any payment that has left your account will automatically be refunded within 14 days.

Katie

Re: Ordered a new phone but have not received and order number

gpincellijr — Sat, 25 Nov 2023 13:24:11 GMT

Hi Katie_B,

Thank you, if nothing comes in the 14 days, should I contact this community again?

Re: Ordered a new phone but have not received and order number

Katie_B — Sat, 25 Nov 2023 13:26:58 GMT

Hi @gpincellijr.

I would recommend allowing the 14 days, if you have not received your refund please pop back and let us know.

Katie