topic Re: issue with order in Orders

issue with order

6grl — Wed, 22 Nov 2023 08:56:17 GMT

Hi, i ordered an iphone 15 pro max and i got an error message sent to me so i called up and the man was very helpful and confirmed my order for me but then the next morning i got the same error message. why is this? is my phone going to even get delivered to me or what do i need to do?

Re: issue with order

James_B — Wed, 22 Nov 2023 10:57:15 GMT

Hi @6grl,

Welcome to the EE Community. 🙂

What was the message you received?

James

Re: issue with order

6grl — Wed, 22 Nov 2023 11:04:10 GMT

Hi.

it said “Hi from EE. A reminder message. An error occurred with the order you placed online. Sorry about that. Please call us on 0800 956 3045 today so that we can fix the problem and get your new device on its way to you.” including my order number at the end. i called last night and everything seemed fine, my order was confirmed until i received this message today.

Re: issue with order

James_B — Wed, 22 Nov 2023 11:30:51 GMT

Hi @6grl,

As you received this message after your last call, I'd recommend getting back in touch in case the team require some further information to complete your order.

James

Re: issue with order

6grl — Wed, 22 Nov 2023 16:18:25 GMT

Hi, does anyone know when the white iphone 15 pro max will be back in stock?

Re: issue with order

Leanne_T — Wed, 22 Nov 2023 16:51:12 GMT

Hi @6grl

Have you been in touch with our customer care team to check the order?

Leanne.

Re: issue with order

6grl — Wed, 22 Nov 2023 18:22:38 GMT

Hi, yes i called twice about an error message that i was getting and today a man on the phone told me that everything is fine and that the phone will be delivered to me soon so the error message was probably a mistake. i was only wondering if the iphone 15 pro max was in stock.

Re: issue with order

Leanne_T — Wed, 22 Nov 2023 18:26:25 GMT

I see, thanks @6grl

Which memory size and colour did you order?

Leanne 🙂

Re: issue with order

6grl — Wed, 22 Nov 2023 18:31:59 GMT

i think the memory size was 125gb ? i’m pretty sure that’s what the man said on the phone. and the colour is white titanium

Re: issue with order

Leanne_T — Wed, 22 Nov 2023 18:34:21 GMT

Hi @6grl

256GB, 512GB or 1024GB are the options for the iPhone 15 Pro Max?

Leanne 🙂

Re: issue with order

6grl — Wed, 22 Nov 2023 18:40:29 GMT

ah ok! 256GB was the one

Re: issue with order

Leanne_T — Wed, 22 Nov 2023 18:43:09 GMT

Perfect, thanks @6grl

The estimated timeframe for new orders from today is 'Usually despatched within 14 days'

If the order was accepted and has been processed, DPD will be in touch when they have received your order with tracking details for the delivery.

Leanne.

Re: issue with order

6grl — Wed, 22 Nov 2023 22:32:01 GMT

The man on the phone told me he did next day delivery for me so will it still be 14 days ?

Re: issue with order

Katie_B — Thu, 23 Nov 2023 08:16:54 GMT

Hi @6grl.

I would recommend allowing the timescale provided by @Leanne_T.

Fingers crossed your new phone is with you soon.

Katie

Re: issue with order

Maktar23 — Wed, 08 May 2024 17:29:21 GMT

Its said from EE. A reminder message. An error occurred with the order you placed online. Sorry about that. Please call us on 0800 956 3045 today so that we can fix the problem and get your new device on its way to you. Your order ref: XKO295414578. Thanks

Re: issue with order

James_B — Thu, 09 May 2024 06:51:03 GMT

Hi @Maktar23,

Welcome to the EE Community. 🙂

Have you called our sales team to complete your order?

James