topic Re: PlayStation 5 Order update in Orders

PlayStation 5 Order update

Pharaoh20 — Tue, 21 Nov 2023 15:29:17 GMT

Hi,

I have ordered a PlayStation 5 console on 18/11/23 and received the initial email confirmation but no other updates since then.

I have been trying to contact EE to get in touch with someone who can provide me with a progress update but unfortunately no one has been able to help me as they are unable to track my order number in the system nor can they reach the relevant department. I have only been redirected to an email address “enquire-store@ee.co.uk” and they just state the obvious “it’s processing” with no real information about my order.

This is really frustrating from EE, it’s an expensive item and the least you could do is provide me an update on its whereabouts after 4-5 days of silence. There is no contact number for the EE online shop and it’s been impossible to get an answer from anyone about my order.

Can I please be directed to someone who will have any information whatsoever on the current status of my order!

Re: PlayStation 5 Order update

Leanne_T — Tue, 21 Nov 2023 16:33:47 GMT

Hi @Pharaoh20

Thanks for coming to the community.

Did you purchase the PS5 on add to plan paying monthly, or did you buy the PS5 from the EE Store and pay the full amount?

Thanks.

Leanne 🙂

Re: PlayStation 5 Order update

Pharaoh20 — Tue, 21 Nov 2023 20:52:26 GMT

Hi Leanne,

I bought it full price from the store. I had to make a new account specifically for the EE store even though it’s the same login details as my mobile EE account for which I’ve been a customer for many years.

Re: PlayStation 5 Order update

James_B — Wed, 22 Nov 2023 08:27:22 GMT

Hi @Pharaoh20,

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: PlayStation 5 Order update

DanniHill2104 — Wed, 22 Nov 2023 10:58:32 GMT

Hello, I have had the extract same issue and getting really frustrated this was purchased for a present and I wanted to order in the sales if I do not receive this now from EE I will have missed my chance to order else where !

Re: PlayStation 5 Order update

James_B — Wed, 22 Nov 2023 11:34:11 GMT

Hi @DanniHill2104,

Welcome to the EE Community. 🙂

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: PlayStation 5 Order update

Tony644 — Wed, 22 Nov 2023 15:43:38 GMT

Same issue here took my money and no goods and no progress on finding out where item is. I was sent a link that simply does not work

Re: PlayStation 5 Order update

James_B — Wed, 22 Nov 2023 16:00:53 GMT

Hi @Tony644,

Welcome to the EE Community. 🙂

I've sent you a private message. Please check your inbox and get back to me when you have a moment.

Thanks

James

Re: PlayStation 5 Order update

Jamesb96 — Sat, 09 Dec 2023 15:23:40 GMT

Honestly I got my ps5 turns out wasn’t even the bundle I ordered! When I was ringing up to see what was happening I was just getting robbed off constantly and I’ve now just had to accept they won’t do a thing about it! I would just keep ringing them to be honest

Re: PlayStation 5 Order update

Naser96 — Tue, 06 Feb 2024 14:32:08 GMT

I have ordered a ps5 outright from the store but have not received any further communication except a email stating my order was confirmed.

Re: PlayStation 5 Order update

Katie_B — Tue, 06 Feb 2024 14:35:12 GMT

Hi @Naser96.

Thanks for ordering with us.

When did you place your order?

Katie

Re: PlayStation 5 Order update

Naser96 — Tue, 06 Feb 2024 14:36:46 GMT

I placed it yesterday but delivery times were estimated 1-3 days but it's showing on the website as 1 allocated, coul you please have a look and update me on this

Re: PlayStation 5 Order update

Katie_B — Tue, 06 Feb 2024 14:41:07 GMT

Hi @Naser96.

The PlayStation 5 is showing as in stock.

If you chose standard delivery the next update will be once your order has progressed and is ready for delivery.

You should get your delivery information very soon.

Katie

Re: PlayStation 5 Order update

Naser96 — Tue, 06 Feb 2024 14:51:22 GMT

Ok thanks for the info

So you believe I should be receiving a email confirming my delivery for tomorrow or thursday?

Also when do you think I should be receiving that email?

Thank you

Re: PlayStation 5 Order update

Katie_B — Tue, 06 Feb 2024 14:54:25 GMT

You should be receiving an update either today or tomorrow @Naser96.

Katie

Re: PlayStation 5 Order update

Naser96 — Wed, 07 Feb 2024 11:12:09 GMT

So I received a email yesterday that my payment hadn't gone through and that payment was required even though when paying initially everything went well. I was emailed and asked to confirm the last 4 digits of my card to go through with the payment. I replied with the last 4 digits and then left enough to cover the bundle I had bought for the ps5 digital edition with a extra controller for £419.98 but they had tried charging me £448.98. so I woke up today and had seen the payment declined, so I went on to the website to see if I can pay the correct amount, after checking I wasn't able to find the option anywhere. So I tried to cancel the order and reorder but now the playstation digital bundle that I wanted has gone out of stock I believe.

I am honestly really frustrated with what has happened and been left very upset.

Re: PlayStation 5 Order update

Katie_B — Wed, 07 Feb 2024 11:21:03 GMT

Hi @Naser96.

Thanks for coming back and keeping us updated.

I am sorry to hear this.

I would recommend getting in touch with the EE Store team by email, all information can be found HERE.

Katie

Re: PlayStation 5 Order update

Arubhamna — Tue, 04 Jun 2024 10:23:47 GMT

I’m having the same issue? I’ve purchased the order, paid full and got the initial confirmation email but it states it’s processing and I need it for the 8th? Help?!

Re: PlayStation 5 Order update

Arubhamna — Tue, 04 Jun 2024 10:24:16 GMT

Please help me I’m having same issue and I need it by the 8th

Re: PlayStation 5 Order update

Leanne_T — Tue, 04 Jun 2024 11:38:19 GMT

Hi @Arubhamna

Thanks for coming here 🙂

When did you place the order?

Leanne.