topic Re: Blank Page, no email after placing an order in Orders

Blank Page, no email after placing an order

DadiLUj — Tue, 21 Nov 2023 13:47:32 GMT

Hello

after I’ve place an order I got a blank white page and I haven’t received any email from order confirmation. EE did charge my bank account for the upfront payment though.
how can I get some information about my order. Thanks

It was for an iPhone 15 pro max

Re: Blank Page, no email after placing an order

Schockwave — Tue, 21 Nov 2023 15:23:43 GMT

Hello @DadiLUj ,

Welcome to the community,

When did you place the order and have you checked your junk folder?

You can always ring customer service and they should be able to give you more information, but if they have taken the upfront payment, then the order must have gone through.

You will receive notification from DPD once your order has been dispatched the evening before delivery, and another one on the day of delivery with a one hour window.

Could you also let us know what colour and storage size you have ordered?

Re: Blank Page, no email after placing an order

DadiLUj — Tue, 21 Nov 2023 15:44:44 GMT

Yes I did check junk/spam etc.

I’ve placed it today few hours ago.

it was blue titan 256GB

Re: Blank Page, no email after placing an order

Leanne_T — Fri, 24 Nov 2023 16:50:14 GMT

Hi @DadiLUj

Thanks for coming here.

The current estimated delivery timescale for this device is 'Usually despatched within 7 days'.

Please call us if you would like to make sure the order went through and has been accepted.

Leanne 🙂