topic Re: where is my sim in Orders

where is my sim

Pato123 — Tue, 21 Nov 2023 09:51:03 GMT

I ordered a sim card as new customer and haven't received yet and email confirmation didn't include order number so cannot track it

Re: where is my sim

Leanne_T — Tue, 21 Nov 2023 12:06:29 GMT

Hi @Pato123

Thanks for coming here.

SIM Orders can take 2-5 working days to arrive and will be posted by Royal Mail no tracking details are available for SIM Orders.

Leanne.

Re: where is my sim

Pato123 — Tue, 21 Nov 2023 12:14:13 GMT

thanks Leanne but I am asking because it's been 6 days and I cannot contact them as I have no sim to call and since there is no EE chat available, I'm running in circles

Re: where is my sim

Leanne_T — Tue, 21 Nov 2023 12:32:14 GMT

Has this been 6 working days since you placed the order? @Pato123

Leanne.

Re: where is my sim

Pato123 — Tue, 21 Nov 2023 12:35:25 GMT

since I received the email " Your EE SIM is on its way "

Re: where is my sim

Leanne_T — Tue, 21 Nov 2023 12:37:46 GMT

Thanks @Pato123

You would need to call us from any other phone or pop into an EE Store and the team can check the status of the order for you.

Leanne.

Re: where is my sim

Pato123 — Tue, 21 Nov 2023 12:48:25 GMT

no phone available and no EE store close to mine, not very convenient the
type of help

Re: where is my sim

Leanne_T — Tue, 21 Nov 2023 12:56:21 GMT

Hi @Pato123

As the SIM cards are delivered by Royal Mail, this may arrive in the next few days for you.

If not, please contact us if you have access to any other phone at any point the team will be able to access the order.

Leanne.

Re: where is my sim

Pato123 — Tue, 21 Nov 2023 13:32:25 GMT

thanks, but as I mentioned before, I have no phone at home, that's why I am
asking ee for a sim card and it has already taken more than 5 days which is
why I am raising the issue and I was hoping someone would check if the sim
card is in transit, if the delivery has been processed or something, I
cannot afford to keep waiting as without sim card I am quite isolated.
Would you be able to check this for me? otherwise, what would be the point
of using this channel if actually doesn't really work

Re: where is my sim

Leanne_T — Tue, 21 Nov 2023 14:06:41 GMT

Hi @Pato123

I am very sorry we have no account access on the community to check the order.

If you have an email advising the SIM has been dispatched, this would have been sent and waiting for Royal Mail to deliver the SIM.

Leanne.

Re: where is my sim

Pato123 — Wed, 22 Nov 2023 10:40:22 GMT

where is my sim? it's been 7 days since I receive email confirmation and I don't have a phone to call them. Should I just give up and look for another provider?

Re: where is my sim

Leanne_T — Wed, 22 Nov 2023 12:46:58 GMT

Hi @Pato123

If this has not arrived today, you would need to contact us from any other phone and the team can check all the details and get this sorted for you.

Leanne.