topic Re: make a order in Orders

make a order

nicola1994 — Mon, 20 Nov 2023 16:37:32 GMT

can everyone help me i make a order with EE for iphone 12 but i had no email or nothing but the money gone out off my bank and i don"t know want is happing

Re: make a order

Schockwave — Mon, 20 Nov 2023 16:46:47 GMT

@nicola1994 , when did you order the phone?

Have you also checked your junk folder?

Once the phone is ready for delivery, you will receive notification from DPD the day before delivery and another one on the day of delivery with a one hour window.

If you are concerned, I suggest contacting customer service and they should be able to give you an update.

Re: make a order

nicola1994 — Mon, 20 Nov 2023 16:51:32 GMT

did you get a email went you place your order because i make a order this morning off a iphone 12 and the money gone

out of my bank account and i dont know want is happen if you could help me

Re: make a order

nicola1994 — Mon, 20 Nov 2023 16:53:05 GMT

not got nothing i look at all my email but the money gone out

Re: make a order

Schockwave — Mon, 20 Nov 2023 16:55:01 GMT

@nicola1994 , if the money has gone out, then you will be receiving your phone, and will receive notification as mentioned above, but you can always check with customer service.

Re: make a order

nicola1994 — Mon, 20 Nov 2023 16:59:08 GMT

but I got no email but the money gone out off my account and I don’t know want is happening now no email or nothing has happened

Re: make a order

Schockwave — Mon, 20 Nov 2023 17:02:27 GMT

@nicola1994 , when did you put the order through? As I have already suggested, you would need to ring customer service, as they can see your account, but as I have written, if the money has been taken from your bank, then that means the order has been accepted.

Re: make a order

nicola1994 — Mon, 20 Nov 2023 17:06:08 GMT

the money went off my bank this morning and i make the order this morning for a iphone 12

Re: make a order

nicola1994 — Mon, 20 Nov 2023 18:18:32 GMT

Hi please can you help me i make a order this morning for a iphone 12 and i not got a email or nothing but they take the money out off my bank but i dont understand want is happing now please can you help me

Re: make a order

nicola1994 — Mon, 20 Nov 2023 18:22:55 GMT

i make a order this morning but no email or nothing and they take money out off my bank

Re: make a order

nicola1994 — Mon, 20 Nov 2023 18:24:47 GMT

i make a order this moring and i dont know want is going on with it no email or nothing but they take the money out off my bank

Re: make a order

Leanne_T — Tue, 12 Dec 2023 15:24:02 GMT

Hi @nicola1994

Thanks for coming here.

If the money is pending with your bank, once the order has been processed you should receive an email regarding the order. If you would like to check the order has gone through please call us on 0800 956 6000 and the team will check this for you.

Leanne.

Re: make a order

nicola1994 — Mon, 20 Nov 2023 18:33:23 GMT

so i will get it them

Re: make a order

Leanne_T — Mon, 20 Nov 2023 18:35:57 GMT

Hi @nicola1994

If you have no email confirmation, I would advise you to give the number above a call to check if this was accepted.

Leanne 🙂

Re: make a order

nicola1994 — Mon, 20 Nov 2023 18:45:46 GMT

but the money pending in my bank and i had no email i just wait only oder it this morning but if it does not go thought will i get a refers please and has i said i will just wait it only be a day

Re: make a order

Leanne_T — Mon, 20 Nov 2023 18:53:07 GMT

Hi @nicola1994

If there is any problem with the order and this is not accepted, the money would be refunded, we have no access to your order on the community.

If this has been accepted, once the order has been dispatched DPD will be in touch with delivery information.

Leanne.

Re: make a order

nicola1994 — Mon, 20 Nov 2023 19:10:33 GMT

yes it ok it said tomz it will be delivery went i oder it

Re: make a order

nicola1994 — Tue, 21 Nov 2023 07:05:06 GMT

Still very confused because still had no information and the money gone out of my account for it

Re: make a order

Christopher_G — Tue, 21 Nov 2023 07:54:37 GMT

If you would like someone to check your order, I recommend getting in touch with our Mobile Care team, @nicola1994

Chris

Re: make a order

nicola1994 — Tue, 21 Nov 2023 08:49:10 GMT

It been turn down will I get my money back