topic Wrong date of birth in Orders

Wrong date of birth

BATE — Mon, 20 Nov 2023 17:35:21 GMT

Hi Dear

We just did order a phone online and there is an error so we need to call ee but we cant pass the security as some how we give a wrong date of birth. what we can do with this?

Thanks

Re: Wrong date of birth

Christopher_G — Tue, 21 Nov 2023 07:46:34 GMT

Hi @BATE

Welcome to the community.

Are you near an EE Store? If you pop in with photo ID, they can try and update the details so that they show correctly for you.

Chris