topic Re: New contract paid £30 no email in Orders

New contract paid £30 no email

Hannah654 — Sat, 18 Nov 2023 17:36:04 GMT

Hi, I’ve paid the £30 upfront fee on a new contract but have not recieved any email. The money has left my account. I’ve checked junk email too

Re: New contract paid £30 no email

Schockwave — Sat, 18 Nov 2023 20:37:47 GMT

Hello @Hannah654 ,

Welcome to the community,

Once EE have dispatched your new phone, you will receive notification from DPD the evening before dispatch and another one on the day with a one hour window. If you have any concerns, you are welcome to speak to customer service and they can take a look for you.

Re: New contract paid £30 no email

Hannah654 — Sat, 18 Nov 2023 20:54:47 GMT

I’ve not even had an order confirmation email, so I can’t even track to see the status

Re: New contract paid £30 no email

datamat8794 — Sun, 19 Nov 2023 07:19:45 GMT

I order a iPhone 15 Pro 128GB Natural Titanium. at just about midday 18th Nov.

I had my confirmation email saying order is successful and processing. I wasn't aware of any supply shortages of this product so I'm kind of a bit worried now that I'll be waiting for a long time.

I'm hoping I'll be lucky I guess and it will be delivered much quicker than others have experienced. It is a weekend so that could slow things down I'm guessing?

What EE could surely do is at least allow customer to see real time tracking from the very beginning to give an idea of what's going on instead of 'we can't show you're order information yet' page. It's just about being reassured I guess and not feeling like I'm in the dark on it. Its early days I admit and I can't complain to much just yet. But with the amount of complaints about this for a while now, surely its time to improve this system by now. Customers can understand that delays happen, but they like to be kept reassured and informed!

Hopefully everything goes OK in my case lol.

Re: New contract paid £30 no email

Christopher_G — Sun, 19 Nov 2023 08:47:30 GMT

Hi @datamat8794

Welcome to the community and thanks for ordering.

The current estimated timescale for that model is to expect dispatch within one day. You should hear from DPD soon.

Chris

Re: New contract paid £30 no email

Christopher_G — Sun, 19 Nov 2023 08:48:14 GMT

Hi @Hannah654

Thanks for ordering. Which phone, colour and memory size did you choose? I'll check our stock levels/dispatch times.

Chris

Re: New contract paid £30 no email

Hannah654 — Sun, 19 Nov 2023 08:52:29 GMT

Ive not even had an order confirmation email

i phone 15 pro max blue titanium 256gb

Re: New contract paid £30 no email

Christopher_G — Sun, 19 Nov 2023 08:57:08 GMT

Thanks, @Hannah654

The current estimated is to expect dispatch within 7 days. Since the payment has been taken, I'd say it's highly likely that the order is being processed, I'm not sure why you didn't receive an email.

If you'd like someone to check your order, please get in touch with our Mobile Care team.
Chris

Re: New contract paid £30 no email

Jamesy84 — Tue, 31 Dec 2024 03:23:14 GMT

Did this get sorted coz same happened to me

Re: New contract paid £30 no email

Michael_D — Tue, 31 Dec 2024 09:00:05 GMT

Hi @Jamesy84

Welcome to the community.

Did you see a confirmation page with an order number at the end of your order?

When was the order placed?

What device did you order, including colour and storage size?

If you haven't already, it is worth checking the junk and spam folders in your email in case it has dropped in there.

Michael

Re: New contract paid £30 no email

Bhavesh14 — Thu, 06 Feb 2025 11:57:25 GMT

Same here paid £30 but no update for booked Samsung S 25 ultra

Re: New contract paid £30 no email

Schockwave — Thu, 06 Feb 2025 13:48:53 GMT

Hello @Bhavesh14 ,

Welcome to the community,

We have no account access and do not know who you are, but do you have the DPD app, as when your item has been dispatched, you will receive notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window for delivery.

You have also written in an old thread not started a new one, if you want more information, you will have to ring customer service to find out. Have you checked your spam/junk folder?

Re: New contract paid £30 no email

Michael_D — Thu, 06 Feb 2025 13:57:38 GMT

Hi @Bhavesh14

I understand you'll be keen to get your hands on your new Samsung S25 Ultra.

Did you receive a confirmation email after the order was placed?

If you did, it will be a case of waiting for the delivery notification from DPD as @Schockwave mentioned.

I can see if there are any updates on delivery timescales. When did you place the order?

Which colour and storage size did you order?

Michael