topic about a services on demand arrangement in Orders

about a services on demand arrangement

ma- — Fri, 17 Nov 2023 08:46:25 GMT

You have agreed to enter into a services on demand arrangement. This means you authorise us to take payment from the registered debit or credit card every time you pay for an eligible product directly with your card. You can cancel this at any time. If you cancel within 14 days of your first purchase, you'll get a refund for any unused services. For detailed Terms and Conditions see ee.co.uk/cardterms

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i wanna cancel..

how can i do..?:⁠'⁠(

Re: about a services on demand arrangement

Katie_B — Fri, 17 Nov 2023 11:06:59 GMT

Good morning @ma-.

Welcome to the community.

You can cancel within your EE account or by giving us a call on 150.

Katie

Re: about a services on demand arrangement

dl7r — Tue, 02 Apr 2024 16:22:14 GMT

Where exactly can I cancel this within the EE account? I can't find any way to do it.

Re: about a services on demand arrangement

Christopher_G — Wed, 03 Apr 2024 07:08:15 GMT

Hi @dl7r

Are you cancelling within the first 14 days of your contract?

Chris

Re: about a services on demand arrangement

dl7r — Wed, 03 Apr 2024 07:13:28 GMT

I have a pay-as-you-go pack which I've had for years. A week ago I added a "roaming" add-on as I was traveling to Europe and then I got a text message saying "You authorise us to take payment from the registered debit or credit card every time you pay for an eligible product directly with your card".

I don't want EE to be able to take payment from my registered card unless I explicitly make the payment myself so I just want to cancel that part. That part was added 7 days ago so I guess I am still within 14 days (and I no longer need the roaming add-on)

Re: about a services on demand arrangement

Christopher_G — Wed, 03 Apr 2024 07:11:12 GMT

OK, thanks @dl7r

Take a look at this Returning a device or SIM within 14 days help page. It explains what you need to do, depending on what kind of service you have.

Chris

Re: about a services on demand arrangement

dl7r — Wed, 03 Apr 2024 07:15:53 GMT

Thanks Chris. I updated my previous reply to clarify what I wanted to do (I don't want to return my device or SIM)

Re: about a services on demand arrangement

Christopher_G — Wed, 03 Apr 2024 07:19:33 GMT

Ah, OK. Thanks for clarifying that, @dl7r

If you speak to our Mobile Care team on 150, they'll be able to check this on your account.

Chris

Re: about a services on demand arrangement

dl7r — Wed, 03 Apr 2024 07:20:47 GMT

Will do thanks

Re: about a services on demand arrangement

Lien1 — Tue, 21 May 2024 22:01:53 GMT

I also had the same problem. Have you canceled yet? Could you share with me, please?

Re: about a services on demand arrangement

idkleavemealone — Sat, 08 Jun 2024 05:15:53 GMT

I have the same issue, on the website it just says "You can cancel your Card Payment arrangement at any time by calling 150 or via MyEE". There is no actual tutorial on how to cancel it via MyEE, and after going through every single web page within the app, there is no way to cancel it via MyEE, and I was tricked into agreeing to this in the first place. So far I've spent 1hr like a moron trying to find a way to cancel it without having to call. I've made screen recordings and taken screenshots as proof just in case it's needed in the future for a lawsuit.

Re: about a services on demand arrangement

Leanne_T — Sat, 08 Jun 2024 06:47:26 GMT

Hi there @idkleavemealone

Do you have a pay as you go or pay monthly account?

Leanne 🙂

Re: about a services on demand arrangement

Kiwi1993 — Tue, 18 Jun 2024 11:32:56 GMT

I want to cancel

Re: about a services on demand arrangement

Leanne_T — Tue, 18 Jun 2024 12:14:02 GMT

Hi @Kiwi1993

Do you have a pay monthly contract you would like to cancel or a pay as you go monthly card payment?

Leanne.

Re: about a services on demand arrangement

Kiwi1993 — Tue, 18 Jun 2024 12:19:04 GMT

I'd like to cancel the monthly card payment for my pay as you go sum card
as I don't want my card details on there and want to freely top up as and
when I please.

Re: about a services on demand arrangement

Leanne_T — Tue, 18 Jun 2024 12:59:54 GMT

Hi @Kiwi1993

Do you have the option to remove the card in your EE account?

Leanne.

Re: about a services on demand arrangement

Kiwi1993 — Tue, 18 Jun 2024 13:01:04 GMT

No, and I've tried calling and the man kept hanging up on me

Re: about a services on demand arrangement

Leanne_T — Tue, 18 Jun 2024 13:49:11 GMT

Hi @Kiwi1993

I am sorry to hear this, please try calling us again and the team will get this changed for you.

Leanne.

Re: about a services on demand arrangement

Shandar21 — Thu, 26 Sep 2024 17:08:28 GMT

I want to cancel this how do I go about this?

Re: about a services on demand arrangement

Ali_A — Fri, 27 Sep 2024 07:11:59 GMT

Thanks for joining us on Community @Shandar21

Agreeing to Services on Demand simply means you have saved your card details to your account, so that you don't need to enter it into your phone each time you want to top up or make a purchase through your phone.
No payments are taken unless you are making a purchase.

If you'd like opt out of this please call our Customer Service team on 150 from your handset where a guide will be able to remove this for you.

Ali