topic Re: cancel a sim only order in Orders

cancel a sim only order

mcmahonc27 — Tue, 14 Nov 2023 13:59:00 GMT

I have been sent an email by EE as I want to cancel my sim only and get a mobile contract instead Can someone help me out as no one has responded to my email.

Chris

Re: cancel a sim only order

bristolian — Tue, 14 Nov 2023 14:04:32 GMT

EE have no email contact for CS.

You can contact them on 150 from an EE mobile, or 0800 0798586 from any other phone.

Re: cancel a sim only order

mcmahonc27 — Tue, 14 Nov 2023 14:06:37 GMT

Hi i got an email from Chanel.returns@ee.co.uk

Re: cancel a sim only order

Katie_B — Tue, 14 Nov 2023 16:48:05 GMT

Hi @mcmahonc27.

I would recommend following the advice provided and giving us a call on 150.

Katie

Re: cancel a sim only order

bristolian — Tue, 14 Nov 2023 17:38:43 GMT

@mcmahonc27 wrote:

Hi i got an email from Chanel.returns@ee.co.uk

If you emailed the address exactly as you typed it here, you would have received a bounce message.

There is wider help on https://ee.co.uk/help/orders/how-to-return-a-product-bought-within-the-last-14-days