Credit check for order

JJ711 — Mon, 13 Nov 2023 09:50:49 GMT

Hello, I've ordered a 36 monthly iPhone 15 pro with upfront 80£ in the afternoon of yesterday and received an email this midnight. I am curious if I have been successful to order. Is there anything that I have to do for this? Help me please, Thank you We've performed a credit check and we can't carry on with your order now. For more information on your credit file, please contact one of the following Credit Reference Agencies : Equifax, Experian or TransUnion. You can still pick up a great value pay as you go deal from EE. Visit our online shop to see the fantastic range of devices and plans on offer.

Re: Credit check for order

Katie_B — Mon, 13 Nov 2023 11:48:41 GMT

Hello @JJ711.

The email response which you have provided indicates your credit check has failed so your order can't be processed at this time.

The £80 up front cost will be returned to your bank.

Katie

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Credit check for order

Re: Credit check for order