topic Re: Meta quest 3 order in Orders

Meta quest 3 order

JmrTrk — Wed, 08 Nov 2023 05:30:39 GMT

So I placed an order a week ago for a pay monthly meta quest 3 accessory

(after checking the site and it saying it was in stock with 42 units)

but have yet to recieve any further communication other than the initial email receipt with a tracking number that does absolutely nothing. Have dpd app and like everything else nothing works.

Ive seen a few people say that their orders have been suddenly cancelled after contacting ee directly so ive avoided this up until now.

Is this just complete misadvertising on EE's part and i should just look elsewhere?

Re: Meta quest 3 order

Leanne_T — Wed, 08 Nov 2023 09:25:37 GMT

Hi @JmrTrk

Thanks for coming to the community.

Does the accessory show in your EE app as an add to plan?

Leanne 🙂

Re: Meta quest 3 order

JmrTrk — Wed, 08 Nov 2023 18:45:59 GMT

No.

and like other people it's not showing anything on my orders.

They've taken the upfront cost but its just sitting in limbo as a pending transaction, at this point it'll just bounce back to me and I'll have to start this process again..

Re: Meta quest 3 order

Katie_B — Thu, 09 Nov 2023 08:14:24 GMT

Thanks for checking @JmrTrk.

I would recommend giving us a call so our customer care team can check the status of your order and provide you with an update.

Katie