topic Wrong number for the pin code in Orders

Wrong number for the pin code

fatigati — Wed, 08 Nov 2023 15:12:50 GMT

Yep, another one. Wrong number placed on order, couldn't get the pin. Courier went off with the package. Can't even speak with a human, only EE bots. What happened to ID on delivery? When you introduce a system make sure it works! Ridiculous

Re: Wrong number for the pin code

Christopher_G — Wed, 08 Nov 2023 18:09:35 GMT

Hi @fatigati

Welcome to the community.

Sorry to hear about the problem with your delivery. Have you tried calling our Mobile Care team or messaging through the EE App?

Chris

Re: Wrong number for the pin code

fatigati — Fri, 10 Nov 2023 12:00:46 GMT

I tried to speak to someone but instead got stuck being sent from category to category in visual service. I don’t have time to play with systems when it’s not me who’s at fault.

Re: Wrong number for the pin code

Christopher_G — Fri, 10 Nov 2023 15:39:00 GMT

Hi @fatigati

Have you managed to get through to speak to someone? Did you try both calling and messaging through the app?

Chris