topic Re: The store won't let me buy anything in Orders

The store won't let me buy anything

GaryK2 — Sun, 05 Nov 2023 13:11:51 GMT

I've been with EE for 2.5 years on Pay Monthly SIM Only Plan.

I'm trying to buy an Apple Watch - I can add to basket (when not logged in) and as soon as I log in, the basket will not load.

https://ee.co.uk/shop - says "just so you know, we’re unable to let you upgrade or get another phone yet"

Absolutely bizarre - any suggestions, other than visiting a store (because we all know how awful that experience is)?

Chris_B — Sun, 05 Nov 2023 13:58:32 GMT

@GaryK2 try clearing the device history and cookies first then login and try again.

GaryK2 — Sun, 05 Nov 2023 14:04:56 GMT

Unfortunately that didn't work

Chris_B — Sun, 05 Nov 2023 14:07:44 GMT

@GaryK2 might be worth a call to customer services. 150 from the device and then option 2. Then choose the most relevant option.

GaryK2 — Tue, 07 Nov 2023 21:09:22 GMT

I’ll give that a try.