topic Re: oredr issue in Orders

oredr issue

flaviu32 — Mon, 06 Nov 2023 08:23:03 GMT

hi thisbis my reference order . i don’t know if is cancelled or what happened i didn’t receive any update

Re: oredr issue

Chris_B — Mon, 06 Nov 2023 08:21:24 GMT

@flaviu32 What did you order ? Model type ? Colour?storage size ? And don’t post private information on the internet.

Re: oredr issue

flaviu32 — Mon, 06 Nov 2023 08:24:23 GMT

iPhone 15 Pro Max 512GB Blue Titanium

Re: oredr issue

James_B — Mon, 06 Nov 2023 09:55:43 GMT

When did you order @flaviu32?

James

Re: oredr issue

flaviud95 — Mon, 06 Nov 2023 14:41:54 GMT

saturday

Re: oredr issue

James_B — Mon, 06 Nov 2023 14:44:17 GMT

Hi @flaviu32,

The current delivery guidance for that model is to expect dispatch within three days.

You'll receive a delivery notification from DPD as soon as your delivery slot is confirmed.

Hope this helps.

James

Re: oredr issue

flaviud95 — Mon, 06 Nov 2023 14:50:03 GMT

ok so is not cancelled? last time when i tolk woth them they said will be cancelling because ithey can’t chek my credit score . How can i have a live chat with so

maybe is easy to talk about that

Re: oredr issue

James_B — Mon, 06 Nov 2023 15:00:56 GMT

Hi @flaviud95,

Sorry, if you have already been advised that your credit check wasn't accepted, your order will have been cancelled.

James

Re: oredr issue

flaviud95 — Wed, 08 Nov 2023 21:06:43 GMT

when im waiting for my upfront to be returned

Re: oredr issue

Katie_B — Thu, 09 Nov 2023 08:00:49 GMT

Good morning @flaviud95.

Have the funds left your bank or still in a pending state?

Katie

Re: oredr issue

flaviud95 — Thu, 09 Nov 2023 17:44:42 GMT

i didn’t receive nothing yet think still in pending

Re: oredr issue

Christopher_G — Thu, 09 Nov 2023 18:46:41 GMT

Hi @flaviud95

Have you cancelled an order? If so, the pending payment will be cancelled once the order is fully cancelled on our end.

Chris

Re: oredr issue

flaviud95 — Thu, 09 Nov 2023 18:48:19 GMT

can u cancel please i wana be cancelled

Re: oredr issue

Christopher_G — Thu, 09 Nov 2023 18:49:36 GMT

If you speak to our Mobile Care team, they'll be able to help you with that, @flaviud95

Chris