topic Re: No confirmation but the money has been taken in Orders

No confirmation but the money has been taken

MegumiPT — Wed, 01 Nov 2023 20:07:44 GMT

So today I upgraded and paid £300 upfront but unfortunately, there’s no confirmation email, I checked my bank the money has been taken. What is happening and what do I do now?

Re: No confirmation but the money has been taken

Chris_B — Wed, 01 Nov 2023 21:03:58 GMT

@MegumiPT Have you checked your spam folder ?

Re: No confirmation but the money has been taken

MegumiPT — Wed, 01 Nov 2023 21:50:42 GMT

Yes, nothing there

Re: No confirmation but the money has been taken

Katie_B — Thu, 02 Nov 2023 08:26:52 GMT

Hi @MegumiPT.

Since your last post have you received any update on your order?

Katie

Re: No confirmation but the money has been taken

MegumiPT — Thu, 02 Nov 2023 19:57:12 GMT

Sadly, no

Re: No confirmation but the money has been taken

Katie_B — Fri, 03 Nov 2023 07:28:26 GMT

Thanks for getting back to me @MegumiPT.

Please could you confirm what device you ordered? including the colour and memory size.

Katie

Re: No confirmation but the money has been taken

MegumiPT — Sat, 04 Nov 2023 04:04:10 GMT

It’s iPhone 15 pro max 256Gb White Titanium and I’ve paid upfront cost £300

Re: No confirmation but the money has been taken

Leanne_T — Sat, 04 Nov 2023 10:21:21 GMT

Hi @MegumiPT

The current guidance for this model is usually dispatched within 21 days.

Once the order has been dispatched, DPD will be in touch with tracking details 🙂

Leanne.

Re: No confirmation but the money has been taken

MegumiPT — Tue, 07 Nov 2023 01:57:17 GMT

Sorted, the money has been refunded because the site went down when I placed the order so the order didn’t go through, thanks everyone

Re: No confirmation but the money has been taken

James_B — Tue, 07 Nov 2023 07:51:55 GMT

Thanks for letting us know @MegumiPT 🙂

James