topic Re: Order reference ID is missing in Orders

Order reference ID is missing

Talhadana — Thu, 02 Nov 2023 18:09:01 GMT

Hello,

Today I called at EE to purchase a new plan and an iPhone.

I talked to the agent for around 45 mins. Her name was Rebecca Andrews.

I ordered an iPhone and took 25gb plan for myself. She send me a link which stated as "Hi dalha dana. Please join me in a screen sharing session. It's secure and simple - just click here: (if you are not the intended recipient do not click on the link and delete the message) https://eu2.lightico.com/Default.aspx?mt=sms&sid=5b801f61-d6f0-4977-a63b-24a820b152fa"

I completed the step and paid £70 upfront.

Now the real problem arises.

The host typed my name incorrectly and I didn't get any email via EE, just a random text which says "Hi Dalha, your order is confirmed. See the latest updates at https://myaccount.ee.co.uk/orderdetails?order=VkMFOTmwZUiLFSEHJndNgvVoDqxr9Wwr Thanks from EE."

When I called the customer service, they were not able to find my number in their database, neither of my ID as well .

I am not able to understand that was it genuine or a scam, can anybody please help me out?

Re: Order reference ID is missing

Talhadana — Thu, 02 Nov 2023 18:11:41 GMT

Hello,

Today I called at EE to purchase a new plan and an iPhone.

I talked to the agent for around 45 mins. Her name was Rebecca Andrews.

I completed the step and paid £70 upfront.

Now the real problem arises.

When I called the customer service, they were not able to find my number in their database, neither of my ID as well .

I am not able to understand that was it genuine or a scam, can anybody please help me out?

Re: Order reference ID is missing

Katie_B — Fri, 03 Nov 2023 07:36:12 GMT

Hello @Talhadana.

Are you new to EE?

Did the team try searching with your delivery address?

Speak soon,

Katie

Re: Order reference ID is missing

Talhadana — Fri, 03 Nov 2023 10:58:02 GMT

Yes they did but they were not able to find anything

Re: Order reference ID is missing

Katie_B — Fri, 03 Nov 2023 11:16:26 GMT

When you contacted EE to place your order what number did you call @Talhadana?

Katie

Re: Order reference ID is missing

Talhadana — Fri, 03 Nov 2023 11:34:18 GMT

I first called at 08009566000 and had a chat for around 45 mins.

I had some confusion so I told her to call me back after 1 hour.

And then I received a call from +447973100194. And the remaining process was done.

Re: Order reference ID is missing

Talhadana — Fri, 03 Nov 2023 12:31:22 GMT

I called them around 1:30 pm yesterday. I had a chat for around 45mins . The first call I placed was on 08009566000.

Because of some confusion she said I will call you back in 1 hour until then you can make your decision.

By 3:00 pm , I got a call from +447973100194, and then we proceed the deal and stuff.

But no email was sent to me regarding my order and just £70 got deducted from the account

Re: Order reference ID is missing

James_B — Fri, 03 Nov 2023 16:44:18 GMT

That's the correct number for our sales team @Talhadana

I'd recommend getting back in touch on 0800 956 6000 and a member of the team will be able to locate your order.

James