topic Re: Returns are purposely slow to extend past 14 days in Orders https://community.ee.co.uk/t5/Orders/Returns-are-purposely-slow-to-extend-past-14-days/m-p/1322827#M71761 <P>Read for yourself on <A href="https://www.gov.uk/accepting-returns-and-giving-refunds" target="_blank" rel="noopener">https://www.gov.uk/accepting-returns-and-giving-refunds</A>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Distance selling.png" style="width: 838px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/28504i39826BFBEC66F7AC/image-size/large?v=v2&amp;px=999" role="button" title="Distance selling.png" alt="Distance selling.png" /></span></P> Fri, 03 Nov 2023 11:15:13 GMT bristolian 2023-11-03T11:15:13Z Returns are purposely slow to extend past 14 days https://community.ee.co.uk/t5/Orders/Returns-are-purposely-slow-to-extend-past-14-days/m-p/1322804#M71757 <P>I got myself a 5g home broadband but I decided to return it due to intermittent signal strength after 1 week of owning it</P><P>i have since try to get a return pack twice with no success and when the returns team finally contact me, they tell me that it’s all been resolved when it clearly hasn’t this to me feels like an EE scam to prevent people from returning their devices in the 14 day window.</P><P>someone from me needs to resolve this because this feels like a traded standard issue to me</P> Fri, 03 Nov 2023 10:48:03 GMT https://community.ee.co.uk/t5/Orders/Returns-are-purposely-slow-to-extend-past-14-days/m-p/1322804#M71757 C3ry5 2023-11-03T10:48:03Z Re: Returns are purposely slow to extend past 14 days https://community.ee.co.uk/t5/Orders/Returns-are-purposely-slow-to-extend-past-14-days/m-p/1322808#M71758 <P>Statutory 14days cancellation counts from when you advise a retailer that goods are to be returned.</P> <P>The actual date of return is immaterial.</P> Fri, 03 Nov 2023 10:50:18 GMT https://community.ee.co.uk/t5/Orders/Returns-are-purposely-slow-to-extend-past-14-days/m-p/1322808#M71758 bristolian 2023-11-03T10:50:18Z Re: Returns are purposely slow to extend past 14 days https://community.ee.co.uk/t5/Orders/Returns-are-purposely-slow-to-extend-past-14-days/m-p/1322810#M71759 <P>Interesting as that’s not what they told me on the phone</P> Fri, 03 Nov 2023 10:57:56 GMT https://community.ee.co.uk/t5/Orders/Returns-are-purposely-slow-to-extend-past-14-days/m-p/1322810#M71759 C3ry5 2023-11-03T10:57:56Z Re: Returns are purposely slow to extend past 14 days https://community.ee.co.uk/t5/Orders/Returns-are-purposely-slow-to-extend-past-14-days/m-p/1322827#M71761 <P>Read for yourself on <A href="https://www.gov.uk/accepting-returns-and-giving-refunds" target="_blank" rel="noopener">https://www.gov.uk/accepting-returns-and-giving-refunds</A>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Distance selling.png" style="width: 838px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/28504i39826BFBEC66F7AC/image-size/large?v=v2&amp;px=999" role="button" title="Distance selling.png" alt="Distance selling.png" /></span></P> Fri, 03 Nov 2023 11:15:13 GMT https://community.ee.co.uk/t5/Orders/Returns-are-purposely-slow-to-extend-past-14-days/m-p/1322827#M71761 bristolian 2023-11-03T11:15:13Z Re: Returns are purposely slow to extend past 14 days https://community.ee.co.uk/t5/Orders/Returns-are-purposely-slow-to-extend-past-14-days/m-p/1322866#M71764 <P>Thanks that is helpful&nbsp;</P> Fri, 03 Nov 2023 12:07:02 GMT https://community.ee.co.uk/t5/Orders/Returns-are-purposely-slow-to-extend-past-14-days/m-p/1322866#M71764 C3ry5 2023-11-03T12:07:02Z