topic Warning Fake iPhone Handsets Being Delivered by DPD in Orders

Warning Fake iPhone Handsets Being Delivered by DPD

dvb75 — Tue, 31 Oct 2023 21:12:52 GMT

If you are waiting for a phone being delivered check your parcel immeadiately.

Today I had a new Iphone 15 Pro Max delivered this afternoon by DPD and upon opening the box and powering it up I have discovered it is a counterfeit chinese phone running android. I've reported it and am now also stuck in limbo like the previous poster awaiting a call tomorrow from ee pending a further investigation.

At first appearance the fake looks very similar to a real iPhone (identical box, size, colour) however the camera module on the back is different and upon powering up it becomes obvious that it is running a skinned version of android made to lool like ios.

Unfortunately I had fitted the enclosed SIM card and manually logged into my apple account during the (rather convincing) setup screens o have now had to reset all my credentials just in case. This is massively stressful.

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Christopher_G — Wed, 01 Nov 2023 13:27:14 GMT

Hi @dvb75

Welcome to the community.

I'm so sorry to hear of your experience with this. Thank you for bringing it to our attention.

I've sent you a private message to get some more information from you. Please take a look and get back to me.

Thank you.

Chris

Re: Warning Fake iPhone Handsets Being Delivered by DPD

RecentRain — Mon, 13 Nov 2023 17:40:47 GMT

This is almost exactly what has happened to me. I upgraded my daughter’s phone to iPhone 15 pro max in natural Titanium. I purchased one for myself recently directly from Apple. The item was to be delivered by DPD many days ago but I kept getting the text message about having not been at home to receive delivery, and to reschedule. When I checked the message the driver had posted a false image of our house from months ago, we’ve had a skip in front of the house for months. After managing to reschedule, the item arrived today, the Apple box was beaten and torn, and the setup software was as you describe, skinned android. The item was a pale imitation of the real one that I had purchased directly days ago, and weighing much more than the light titanium of the real one. EE returns team, have said they will send a returns box and cancel the upgrade. Let’s see what happens.

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Christopher_G — Tue, 14 Nov 2023 08:01:51 GMT

Hi @RecentRain

Welcome to the community.

Thank you for posting your experience and for speaking with our equipment returns team. It sounds like the correct process is being followed. That means it will be investigated and the correct equipment sent to you.

Chris

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Tonyackerman — Sun, 10 Dec 2023 15:22:04 GMT

I’ve just had the same what happened with your claims

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Tonyackerman — Sun, 10 Dec 2023 15:23:15 GMT

Hi what happened with your claim I’ve just had it checked by apply and they confirmed it was fake after ee tech support told me it was fine ahhh

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Tonyackerman — Sun, 10 Dec 2023 15:26:34 GMT

So same thing here had 3 upgrades delivered only checked one so far as other where to be handed out to the other numbers on my account and the first one we checked and tried was some Chinese fake running some for of android is and we called tech they checked the ime number told me it was fine and take it to Apple so after arranging apply g bar to get it checked and a 3 hour round true due to xmass parking and traffic it’s fake where dose this leave me now ???

Re: Warning Fake iPhone Handsets Being Delivered by DPD

James_B — Sun, 10 Dec 2023 15:51:25 GMT

Hi @Tonyackerman,

Welcome to the EE Community. 🙂

I'm sorry to hear there was a problem with the device you received.

Please get in touch on 150 so a member of the team can look into this for you.

Thanks

James

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Tonyackerman — Sun, 10 Dec 2023 16:24:21 GMT

I’ve tried this and I was told to call tomorrow to talk to a member of your delivery department

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Gaffer4 — Mon, 11 Dec 2023 01:13:57 GMT

This has just happened to me as well. And CS not taking it seriously, also been put in returns process and told someone will call me in 24 hours!

Really poor, you clearly have a fraud issue and its not small.

Ive registered a complaint and will be reporting this to Police

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Gaffer4 — Mon, 11 Dec 2023 01:19:11 GMT

Same happened to me Friday. EE not dealing with it well or taking very seriously.

CS even told me it was the first time they had heard of this!

Re: Warning Fake iPhone Handsets Being Delivered by DPD

dvb75 — Mon, 11 Dec 2023 08:02:55 GMT

Hi, I am the original poster. I did eventually get this sorted but it was three weeks of grief and stress...

After sending photos of the fake phone to ee (along with having video of the parcel being delivered in a DPD grey bag.) I was sent out a replacement handset and the fake unit collected and sent to XPO LOGISTICS who are the shipping/returns contractors.

A week later they put my account on hold with a £1400+ charge for not returning the correct phone (duh? I was returning the fake as organised by ee) and after another hour on the phone customer services who had to put a credit on my account then unlocked it.

Two days later the fake phone was returned by XPO to me with a demand to return the original handset.... Another call to ee and I returned the fake phone AGAIN to XPO with a bright yellow note taped to the box telling them to read the account notes.

Haven't heard anything again since so I presume it's sorted but I'm not holding my breath.

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Gaffer4 — Mon, 11 Dec 2023 10:37:24 GMT

Feel your pain, shocking CS told me they had never come across this before. Clear there is a major fraud issue, likely at DPD. Really not good enough, i too wasted half a day and 3 hours of time with Tech and Apple online to be confirmed i had a fake.

Re: Warning Fake iPhone Handsets Being Delivered by DPD

RecentRain — Mon, 11 Dec 2023 11:45:39 GMT

Christopher G

The returns team asked me to check the IMEI on the device and box. The device's IMEI did not match the box IMEI so returns said it wasn't their issue, I couldn't return a phone they had not sent out (?!), and to generically contact 150. 150 said they had never heard of anything like this and that I should contact Supply Chain team. Eventually after sending more photos of the device i received (an obviously fake iPhone 15 Pro Max) they have sent me a returns pack, and I cancelled the upgrade. I have not however had my £200 deposit returned.

I have 4 lines with EE, and have been with EE for 15 years plus. I cancelled my upgrade. I variously spend £200 to £600 a month with EE, and was made to feel, by 150, like I had orchestrated some fiendish plan to get an iPhone. I am disgusted with the treatment I have received. I have subsequently bought my daughter a phone directly from Apple paid upfront.

EE obviously have a serious problem with either your own supply chain team or logistics providers, judging by the comments here, and elsewhere. I suggest you investigate this pattern instead of trying to stitch up your customers as criminals.

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Katie_B — Mon, 11 Dec 2023 11:57:58 GMT

Hi @RecentRain.

If a return has been arranged once this has been received a refund will be processed for your upfront cost.

Katie

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Tonyackerman — Mon, 11 Dec 2023 12:29:45 GMT

I’m very angry and surprised this has not gone public as there is clearly a big problem and it’s being ignored

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Tonyackerman — Mon, 11 Dec 2023 12:33:03 GMT

Thanks for your reply but I’m not really interested in a refund etc it just needs sorting

and on a bigger picture this needs investigation and working out who is committing this crime it’s your customers who are suffering and that’s just crappy

really disappointed who a company such as this

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Gaffer4 — Mon, 11 Dec 2023 12:44:32 GMT

I have now reported it to the Police, who to be fair have responded quickly.

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Gaffer4 — Mon, 11 Dec 2023 12:45:48 GMT

Agree this is bigger than they are letting on. I was also made to feel like i was making it up and they had never seen this before.

Re: Warning Fake iPhone Handsets Being Delivered by DPD

Tonyackerman — Mon, 11 Dec 2023 12:52:33 GMT

Happy to shear my info with you if you or the police want any information