topic no record of order but random texts in Orders https://community.ee.co.uk/t5/Orders/no-record-of-order-but-random-texts/m-p/1321654#M71600 <P>hello all I ordered an upgrade to my device yesterday with a new plan but when i go to my order tracking it says i have not placed an order in 2023. I also have not received an email confirmation or message. From what I have read, the new device should arrive within 24 hours - if not sooner.&nbsp; No trace! I have however had text messages about my new plan. i have got a message saying that i have upgraded my phone and apparently my existing phone is no longer under extended warranty. can anyone help with this problem?&nbsp;</P> Tue, 31 Oct 2023 21:08:41 GMT Emmasuz 2023-10-31T21:08:41Z no record of order but random texts https://community.ee.co.uk/t5/Orders/no-record-of-order-but-random-texts/m-p/1321654#M71600 <P>hello all I ordered an upgrade to my device yesterday with a new plan but when i go to my order tracking it says i have not placed an order in 2023. I also have not received an email confirmation or message. From what I have read, the new device should arrive within 24 hours - if not sooner.&nbsp; No trace! I have however had text messages about my new plan. i have got a message saying that i have upgraded my phone and apparently my existing phone is no longer under extended warranty. can anyone help with this problem?&nbsp;</P> Tue, 31 Oct 2023 21:08:41 GMT https://community.ee.co.uk/t5/Orders/no-record-of-order-but-random-texts/m-p/1321654#M71600 Emmasuz 2023-10-31T21:08:41Z Re: no record of order but random texts https://community.ee.co.uk/t5/Orders/no-record-of-order-but-random-texts/m-p/1321805#M71611 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3405074">@Emmasuz</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>If you have had a text confirming your plan has changed your order has been received and is being processed.&nbsp;</P> <P>Have you since received any notification of delivery?</P> <P>Katie</P> Wed, 01 Nov 2023 08:08:55 GMT https://community.ee.co.uk/t5/Orders/no-record-of-order-but-random-texts/m-p/1321805#M71611 Katie_B 2023-11-01T08:08:55Z