topic Re: Google Pixel 8 Pro - in Orders

Google Pixel 8 Pro -

PaulB39 — Tue, 31 Oct 2023 13:01:29 GMT

Ordered my phone on the 10th, still waiting now on the 31st, what is the point in a preorder if its going to take this long?

Spoken to EE a few times and the times kept changing, first it was 14 days, then got told 21, and then 28, I need a solid answer and I want my phone, terrible customer service for someone who has been with EE since the start of EE.

Re: Google Pixel 8 Pro -

PaulB39 — Tue, 31 Oct 2023 13:05:54 GMT

Pre ordered the pro with the watch and still not received my phone, 21 days later

Re: Google Pixel 8 Pro -

Katie_B — Tue, 31 Oct 2023 13:14:39 GMT

Hi @PaulB39.

What colour and memory size did you go for?

Katie

Re: Google Pixel 8 Pro -

PaulB39 — Tue, 31 Oct 2023 13:45:37 GMT

Hello, Katie_B

I have sent you a message, it was the pe order with the pixel watch 2, in Bay colour and 125gb.

I agree with Imdad69, however, this is terrible customer service from EE and something better needs to be done.

Re: Google Pixel 8 Pro -

PaulB39 — Tue, 31 Oct 2023 13:53:42 GMT

Why does the time frame keep changing? I have been told 14 days, then 21 now 28, whats the issue

Re: Google Pixel 8 Pro -

PaulB39 — Tue, 31 Oct 2023 14:56:46 GMT

@Katie_B

Re: Google Pixel 8 Pro -

Christopher_G — Tue, 31 Oct 2023 15:29:12 GMT

Hi @PaulB39

Welcome to the community.

When did you order? Which colour and memory size did you order?

Chris

Re: Google Pixel 8 Pro -

PaulB39 — Tue, 31 Oct 2023 15:30:49 GMT

@Christopher_G Hello, through the website for an early upgrade, ordered on the 10th, for the Bay 125gb one.

Not being funny though Christopher, this is ridiculous, and EE really need to step up and do something for all these customers.

Re: Google Pixel 8 Pro -

Abbett — Tue, 31 Oct 2023 15:40:18 GMT

Hi Paul, do you have the dpd app? Download it if not, you may hopefully have something similar

Re: Google Pixel 8 Pro -

Christopher_G — Tue, 31 Oct 2023 15:40:41 GMT

Where does it tell you that it will be delivered within 28 days, @PaulB39? Is it on the order tracker?

Our internal stock system says that this version is available to order and is expected to be dispatched within 3 days. Orders are sent out on a first come, first served basis, clearing the older orders first.

Chris

Re: Google Pixel 8 Pro -

PaulB39 — Tue, 31 Oct 2023 15:43:03 GMT

@Christopher_G the 28 days is what I was told by one of your team members, same as the 14 days, and 21 days.

Re: Google Pixel 8 Pro -

PaulB39 — Tue, 31 Oct 2023 15:46:04 GMT

@Christopher_G The order tracker also does not show anything regarding my order, and it has been the 21 days quoted to a lot of people and I still have no further information.

Re: Google Pixel 8 Pro -

Christopher_G — Tue, 31 Oct 2023 15:58:01 GMT

Hi @PaulB39

I know that I've replied to you on another post. The current estimated for the model that you ordered is to expect dispatch within 3 days (for new orders today). Older orders and pre-orders will be cleared first, in the order in which they were placed.

DPD will be in touch with you when it's ready to be delivered, hopefully soon.

Chris

Re: Google Pixel 8 Pro -

James_B — Tue, 31 Oct 2023 16:00:25 GMT

Hi @PaulB39,

Looking at our recent stock availability updates, I would have expected your phone to have been dispatched by now.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James

Re: Google Pixel 8 Pro -

PaulB39 — Tue, 31 Oct 2023 16:00:46 GMT

@Christopher_G Hello, yes you have, however I still do not have a response on mine, I am now at day 21, and my order does not even show on my EE account still or anywhere else.

So I need an update, and this lack of information from EE is not acceptable. I do not want to know about new orders taking 3 days. I want to know why mine has taken 21 and I still am yet to know further.

Re: Google Pixel 8 Pro -

Christopher_G — Tue, 31 Oct 2023 16:04:30 GMT

Since new orders are expected to be dispatched within 3 days, it would suggest to me that you should hear from DPD in that timescale too, @PaulB39

If you would like to discuss your order, you will need to speak to our Mobile Care team on 150.

Chris