topic Re: Order from EE Store did not arrive. in Orders

Order from EE Store did not arrive.

tom12311 — Mon, 30 Oct 2023 13:20:05 GMT

My order from the EE Store did not arrive. I'm finding it extremely difficult to contact anyone regarding this. The pages on the site are useless and no button to contact anywhere. Emailing proved fruitless with no reply.

At this stage I'd just like a full refund as it's been nearly two weeks.

What can I do about this?

Re: Order from EE Store did not arrive.

Schockwave — Mon, 30 Oct 2023 13:26:47 GMT

Hello @tom12311 ,

Welcome to the community,

What phone did you order, colour and storage size?

There is no email to contact customer service.

Did you receive notification from DPD the evening before delivery and then another one on the day of delivery with a one hour window?

Re: Order from EE Store did not arrive.

tom12311 — Mon, 30 Oct 2023 18:38:34 GMT

Hi,

I ordered an Instax Mini 12 Instant Camera but have heard nothing since. No email/notification from DPD.

Re: Order from EE Store did not arrive.

James_B — Mon, 30 Oct 2023 18:53:26 GMT

Hi @tom12311,

Please contact the EE Store Team at enquire-store@ee.co.uk for help with your order, or you can request a callback if you prefer.

They'll be happy to help. 🙂

James

Re: Order from EE Store did not arrive.

tom12311 — Tue, 31 Oct 2023 09:18:42 GMT

Thanks, still not holding out much hope on reply times from the email though. Are they known to be responsive?

Re: Order from EE Store did not arrive.

James_B — Tue, 31 Oct 2023 11:13:22 GMT

Yes, they'll get back to you as soon as possible @tom12311

James