topic Site gone down as I’m paying upfront cost? in Orders

Site gone down as I’m paying upfront cost?

Radda11111 — Mon, 30 Oct 2023 23:58:24 GMT

Hi there,

I processed my payment of £30 upfront and then it seems the site just went down and froze? I’ve had no email confirmation of anything and I’m getting worried that the moneys gone to no avail.

I don’t even have an order number to reference? What is going on? 🤦🏻

Re: Site gone down as I’m paying upfront cost?

James_B — Tue, 31 Oct 2023 08:46:07 GMT

Hi @Radda11111,

Welcome to the EE Community. 🙂

Have you received a confirmation email overnight?

Is the payment showing as pending or completed in your banking app?

James

Re: Site gone down as I’m paying upfront cost?

hbomb86 — Sat, 16 Dec 2023 16:39:36 GMT

this has happened to me but it never left my account and returned to my available balance no problem and recieved a call off ee and ended up with a phone on contract with no upfront cost so all ended well