topic Re: Friends and Family 50% Discount Code Not Working in Orders

Friends and Family 50% Discount Code Not Working

ViperProtocol — Wed, 11 Oct 2023 12:13:28 GMT

I am trying to assist a friend with placing an order for a sim only deal that takes advantage of my Friends and Family discount however, the codes are not being accepted.

When attempting to place the order and add the code to the "Got a promo code?" box, I get the following error:

Coupon is not applied due to invalid coupon code provided.

I have double checked the code and confirmed it is correct.

I have tried issuing a different code but had the same issue there.

We have tried placing the order through different browsers/computers and the code is still not accepted.

On the email for the code, it specifies it can be used on 24 month handset and sim-only plans as long as there are no other discounts present.

We are attempting to place an order for a new "Full Works" Unlimited sim-only (normally £43 per month).

I have tried to email the colleague products team but have not had any response. Please assist if possible!

Re: Friends and Family 50% Discount Code Not Working

Christopher_G — Wed, 11 Oct 2023 14:39:51 GMT

Hi @ViperProtocol

Welcome to the community.

Are you connected to a VPN when you're trying to do it? Is it a Flex Pay plan that you've chosen?

Chris

Re: Friends and Family 50% Discount Code Not Working

ViperProtocol — Wed, 11 Oct 2023 14:55:59 GMT

Nope, not flex pay - just a standard unlimited all rounder sim only for £43
per month.

Have disabled my vpn and re-attmepted and have also tried on a mobile and a
different computer but still getting the same issue.

Have called the customer services and they have advised friends and family
discount can only be applied online at the point of sale.

Re: Friends and Family 50% Discount Code Not Working

Christopher_G — Wed, 11 Oct 2023 15:22:55 GMT

OK, thanks @ViperProtocol

I've sent you a private message with some information that should help.

Chris

Re: Friends and Family 50% Discount Code Not Working

Blakaty — Sat, 14 Oct 2023 12:36:22 GMT

Hi Chris,

I am experiencing the same issue as above. Have tried all the other advice from the various forums and it is still saying the same thing.

Would appreciate some assistance.

Re: Friends and Family 50% Discount Code Not Working

James_B — Sat, 14 Oct 2023 13:09:46 GMT

Hi @Blakaty,

Welcome to the EE Community. 🙂
Please ask the person who gave you the discount code to report the error code you're seeing via their friends and family intranet site.

Thanks

James

Re: Friends and Family 50% Discount Code Not Working

Sterobson3 — Sun, 15 Oct 2023 17:19:09 GMT

Would also like some help with this had so many phone calls about this and spoke on online chat people can’t help, and say the 50% discount is a mistake and should only be 30% . Seem to be getting nowhere with this.

Re: Friends and Family 50% Discount Code Not Working

Christopher_G — Mon, 16 Oct 2023 07:02:04 GMT

Hi @Sterobson3

I'm sorry to hear that. I recommend following @James_B's advice and ask the person who gave you the discount code to report the error code you're seeing via their friends and family intranet site.

Chris

Re: Friends and Family 50% Discount Code Not Working

tracyyoung44 — Tue, 17 Oct 2023 16:15:29 GMT

Have exact issue have u managed to resolve ?

Re: Friends and Family 50% Discount Code Not Working

Hayzee — Thu, 19 Oct 2023 10:23:01 GMT

Hi.....exactly same issue with an FandF code. I received the same error message after many attempts, also following the advice given in this thread.

I noticed that an additional error message was on the screen momentarily before a new page appeared after deleting the SIMO plan from my basket, so I clicked back on the browser and the message "Sorry further discounts are not available with trade-in - please select a non- trade in plan if you wish to apply this discount" (see attachment). This is definitely an error with the online system as I am only selecting a SIMO plan.

I believe this is the issue that we are all experiencing with the discount codes we are trying to use. Any advice please?

Re: Friends and Family 50% Discount Code Not Working

Hayzee — Thu, 19 Oct 2023 11:09:40 GMT

Update to my post above. I tried again using a Brave browser and it worked for me. Not sure if the techs have resolved the website issue or not?

Re: Friends and Family 50% Discount Code Not Working

Katie_B — Thu, 19 Oct 2023 11:18:46 GMT

Hi @Hayzee.

Thanks for coming back and letting us know this has now worked for you.

Katie 🙂

Re: Friends and Family 50% Discount Code Not Working

Johnny81 — Thu, 19 Oct 2023 20:48:07 GMT

Hi EE community support team,

We have been having the same issue today with my friend who I have given a code to, in all honest it very frustrating having tried all recommendations on here and other forum post and we are still getting the error message. He has also contacted customer support and they have told him he can only use the code provided online.

But like so many others he cannot.

Any help would be much appreciated.

thank you

Re: Friends and Family 50% Discount Code Not Working

James_B — Fri, 20 Oct 2023 07:43:13 GMT

Hi @Johnny81,

Please report the issue via the friends and family intranet page.

Thanks

James

Re: Friends and Family 50% Discount Code Not Working

JodieLee001 — Thu, 26 Oct 2023 16:41:19 GMT

I am having the same issue trying to input the code into the promo code section and I am getting the error 'Coupon is not applied due to invalid coupon code provided.'

I have followed all the steps suggested, no vpn, different laptop, browser and EE app.

It doesn't look like anything works and there isn't a solution on any of the similar community posts.

Re: Friends and Family 50% Discount Code Not Working

Leanne_T — Thu, 26 Oct 2023 17:35:17 GMT

Hi @JodieLee001

Are you upgrading or setting up a new contract?

Is the plan already discounted?

Leanne 🙂

Re: Friends and Family 50% Discount Code Not Working

JodieLee001 — Mon, 30 Oct 2023 20:14:07 GMT

I’ve tried both. The plan is not discounted. I’ve tried everything, I’ve read several posts with the same errors and followed all advised provided by your team on these posts and there is still no resolution

Re: Friends and Family 50% Discount Code Not Working

Christopher_G — Tue, 31 Oct 2023 07:43:05 GMT

Hi @JodieLee001

I recommend asking the EE Employee who supplied the code to contact our discounts team internally. They will be able to look into this for them.

Chris

Re: Friends and Family 50% Discount Code Not Working

JodieLee001 — Wed, 01 Nov 2023 18:42:28 GMT

I am the employee, there is no internal discounts team for me to contact.

Re: Friends and Family 50% Discount Code Not Working

James_B — Wed, 01 Nov 2023 18:57:27 GMT

Hi @JodieLee001,

Please refer to the FAQ section of the friends and family discount intranet site.

Thanks

James