Account Debited but no confirmation from EE

miketest — Sat, 28 Oct 2023 18:35:46 GMT

Hello,

I just bought the mobile 4g wifi with unlimited data (£40 upfront, £50/month). I confirmed everything and my account has been debited the £40 upfront.

After doing so, I got the message 'Sorry, we've performed our checks and unable to continue with your order. But don't panic...'

I never got even a confirmation email that my transaction was successful.

I would like to know if I should cancel my transaction with the bank (if it is still possible), as I never got an answer from EE.

Thanks

Re: Account Debited but no confirmation from EE

XRaySpeX — Sat, 28 Oct 2023 18:53:09 GMT

@miketest : As your order has not been accepted, your payment will be refunded within 7 - 14 days. Don't change anything at your bank as it will be refunded to the original method of payment.

topic Account Debited but no confirmation from EE in Orders

Account Debited but no confirmation from EE

Re: Account Debited but no confirmation from EE