topic Re: Still. Awaiting my Google pixel 8 pro in Orders

Still. Awaiting my Google pixel 8 pro

Abbett — Thu, 26 Oct 2023 18:23:32 GMT

Disgusted by the lack of communication from ee regarding the delay on my pre ordered pixel 8 pro. Have been with ee since it took over my original orange contact and I must say this is by far the worst 'upgrade' experience I've had. One of the reasons I've gone for the upgrade is due to wanting a better camera for when I go on holiday, if ee had explained it was going to take this long (still with no expected delivery date) I may have chosen another phone or company.

Re: Still. Awaiting my Google pixel 8 pro

msikdar — Thu, 26 Oct 2023 20:52:13 GMT

Same here, went in store and was told can cancel and order in-store but then lose out on promotion of free watch which makes the whole deal worthwhile. Annoyed with EE on this one.

Re: Still. Awaiting my Google pixel 8 pro

Christopher_G — Fri, 27 Oct 2023 07:01:11 GMT

Hi @Abbett and @msikdar

Thank you for your patience so far. Which version did you choose? Please include the colour and memory size, so I can check our stock levels.

Chris

Re: Still. Awaiting my Google pixel 8 pro

Abbett — Fri, 27 Oct 2023 07:05:56 GMT

Hi Chris, it's the 256gb bay one. My order was on the 11th

Re: Still. Awaiting my Google pixel 8 pro

Abbett — Fri, 27 Oct 2023 07:45:38 GMT

Yeah it's not great to be honest, at this rate we will miss the free Watch claim. No phone = no IME11 number = no free Watch.

Re: Still. Awaiting my Google pixel 8 pro

Peterb14 — Fri, 27 Oct 2023 08:18:05 GMT

I had an open complaint for it as been waiting for my order since the 06/10/2023. Was told it would be with me on the 20th but never happened. No communication from them it’s always me chasing them . They have closed my complaint and not been in communication with me since. No reason as to why the closed the complaint or any update on my order. Each time I contact them they now just end the chat. Less than 1 star customer service right now and I have been with them for 6 years so it’s a shame. They have now become awful, no communication is the worst. I hope you hear about your order soon.

Re: Still. Awaiting my Google pixel 8 pro

sjharrison99 — Fri, 27 Oct 2023 08:31:27 GMT

You seem to be just like me. I ordered mine on the 10th, had a couple of holding emails, no progress. 256gb in bay - need it for a trip to India with the family in a couple of weeks. Terrible terrible service, but feel committed to this - in retrospect, should have stuck with three (who have been brilliant but rubbish coverage in London) for the extra 3 quid a month they wanted.

28 days - well, we're on day 17 now, so time is ticking

Re: Still. Awaiting my Google pixel 8 pro

Christopher_G — Fri, 27 Oct 2023 08:32:27 GMT

Thanks, @Abbett

The current estimate for new orders of that version is to 'expect dispatch within 21 days'. All previous orders will be cleared before those are sent out. DPD will be in touch with you when it's ready to be delivered.

The claim period for the free watch is 27 October 2023 - 29 November 2023.

Please come back and let us know when it arrives.

Chris

Re: Still. Awaiting my Google pixel 8 pro

msikdar — Fri, 27 Oct 2023 09:25:07 GMT

256gb Porcelain.

Have noticed the prices have gone up since my order.

I'm guessing EE messed up the prices and that is also contributing to delays!

I will be fuming if they cancel as the prices they offered initially turned out to be wrong.

Re: Still. Awaiting my Google pixel 8 pro

Abbett — Fri, 27 Oct 2023 09:50:57 GMT

Sounds like we are all in the same boat, not sure if that's a good thing or a bad thing really. It's certainly taken all the excitement for a new phone away.

Re: Still. Awaiting my Google pixel 8 pro

Abbett — Fri, 27 Oct 2023 09:53:28 GMT

Is that 21 days for day of order or 21 days from today?

Thanks

Re: Still. Awaiting my Google pixel 8 pro

Christopher_G — Fri, 27 Oct 2023 09:57:58 GMT

That's for new orders today, @Abbett. Older orders will be cleared first, in the order in which they were placed.

Chris

Re: Still. Awaiting my Google pixel 8 pro

Abbett — Sat, 28 Oct 2023 12:24:47 GMT

Hey buddy, have you had any joy yet?

Re: Still. Awaiting my Google pixel 8 pro

Abbett — Sat, 28 Oct 2023 13:10:05 GMT

Cheers Peter, have you had any joy yet? Will hopefully get mine not long after you.

Re: Still. Awaiting my Google pixel 8 pro

sjharrison99 — Sat, 28 Oct 2023 13:23:43 GMT

😂😂😂

If it turns up inside 28 days I'll be astonished.

Having similar issues with BT (EE) and getting the broadband working at the new house.

Definitely not going to give them good scores, and I haven't, on all the surveys and other pop ups you get. Clearly makes no difference anyway

Re: Still. Awaiting my Google pixel 8 pro

msikdar — Sat, 28 Oct 2023 18:17:52 GMT

I'm so doubtful it will.

Spoken to a few customer service reps at EE who have said there is no known stock issues yet waiting times are high and pre-orders still remain unfulfilled.

They don't have an answer. Can't really blame them, they are just repeating what they have been told. They must be as annoyed as us with all the questions and not being able to answer with facts.

Re: Still. Awaiting my Google pixel 8 pro

Adam1301 — Sun, 29 Oct 2023 18:40:17 GMT

I ordered the Porcelain 256GB on 8th October. Have phoned up multiple times and been told they cant give any update on when I can expect it to arrive. I'm just praying it comes before the deadline to claim the watch as need IMEI1 number to put in the claim.

Will update on here if I do receive it anytime soon.

Re: Still. Awaiting my Google pixel 8 pro

msikdar — Sun, 29 Oct 2023 21:40:15 GMT

Wow on the 8th and still no updates. The rest of us are buggered then lol 🤣.

By the looks of it Pixel 9 pro and Pixel watch 3 is what i'll be waiting for.

But do let us know if you receive. Good luck mate.

Re: Still. Awaiting my Google pixel 8 pro

Abbett — Mon, 30 Oct 2023 10:48:09 GMT

So I've had a test of EE today, wasn't really what i was expecting....

***Hi from EE. As you may know, your current mobile contract has ended. You don't have to do anything: you can keep getting Unlimited minutes, Unlimited texts and the same data allowance you get today for £26.14 a month. If that's the best plan for you, then great! But if you'd like to change things up with a new deal on a new plan, we've got loads of options. You could take this chance to get a new phone on a new 24m handset contract. You're also free to leave EE.

Find out what deals are available on all our plans by visiting http://discover.ee.co.uk/W905Z6q0 Please note, only the account holder will be able to make changes to the account.***

Decided I go and check to see if there an update on the 'order update'(how wrongly something can be named) area and it still hasn't changed..... The disappointment continues

Re: Still. Awaiting my Google pixel 8 pro

Adam1301 — Mon, 30 Oct 2023 10:55:52 GMT

I phoned up again this morning, was told that Google fulfill most of their direct orders through EE and hence the reason why they are struggling with stock compared to other networks.

Still couldn't give me a date for mine. Expressed to them again about the watch claim needing an IMEI but advisoe told me to contact Google about that (which I did).

Google told me to send them an email showing proof of purchase and also proof of an email from EE showing that that the delivery has been delayed. They will then process the claim for free watch or buds. I've sent the email to them and awaiting to hear back about next steps.

Will keep you guys updated.