topic Re: Ordered, payed for, no confirmation email or tracking or order reference number. in Orders

Ordered, payed for, no confirmation email or tracking or order reference number.

Bxcci — Sat, 21 Oct 2023 22:32:59 GMT

Today i ordered my phone via my PC. After completing all steps to filling out my contract and payment details I payed the upfront cost to place my order. The money came out if my account and EE tried to load a 'your order' page. I must add I DID not have an account before ordering. I DID use my phone number currently as my contact info and DID use my email that I used to create this account with. (I was worried I used a capital G on gmail but have been told it isn't case sensitive). I'm now at a loss with a contract set up with EE not being able to know or see if my purchase was successful and arriving. All u know is I've payed an upfront cost. I do not see where to find my orders on my EE account.

Re: Ordered, payed for, no confirmation email or tracking or order reference number.

Bxcci — Sat, 21 Oct 2023 22:44:01 GMT

Re: Ordered, payed for, no confirmation email or tracking or order reference number.

XRaySpeX — Sat, 21 Oct 2023 22:51:24 GMT

@Bxcci : There is no point & against forum rules in repeating your post all over the place. It will be noticed anyway and responded to by anyone who thinks they can deal with it.

Re: Ordered, payed for, no confirmation email or tracking or order reference number.

Bxcci — Sat, 21 Oct 2023 23:27:03 GMT

I did actually remove the first post due to me noticing it being in the wrong place so i reposted it to the correct place and no where else But thank you for your time and response.

Re: Ordered, payed for, no confirmation email or tracking or order reference number.

Christopher_G — Sun, 22 Oct 2023 08:13:05 GMT

Hi @Bxcci

Welcome to the community.

I suggest speaking to our Mobile Care team so they can check the order for your and let you know what's happening with it.

Chris