topic Re: iPhone 15 max in Orders

iPhone 15 max

Marktoombs1 — Sat, 21 Oct 2023 10:23:17 GMT

I order an iPhone 15 256 max from the store and was told 2-3 days, but the order still shows waiting for confirmation???

I was told it was in stock so not sure why it hasn’t been confirmed. I went into the store who weren’t helpful, just said keep checking, even when I pointed out that he had said 2-3 days he just shrugged his shoulders, getting very angry and you also EE messed my watch order up. As they list the order when their system crashed, so had to wait a month for stock!!!!

Re: iPhone 15 max

Chris_B — Sat, 21 Oct 2023 10:52:21 GMT

@Marktoombs1 A store order doesn’t mean you’ll jump the queue t get the device any sooner

online orders give these time frames for that model type.

Black 3 days

Blue more than 28 days

Natural 7 days

White 21 days

Re: iPhone 15 max

NaZiR2020 — Sat, 21 Oct 2023 11:08:49 GMT

You must be getting paid a lot

Re: iPhone 15 max

Marktoombs1 — Sat, 21 Oct 2023 11:25:52 GMT

Thanks, you have confirmed what I thought, again the EE store assistant lied again to me over my orders. Not sure why they couldn’t be honest and just say upto 28days. Which would’ve been fine.
but again just lied and said it was in stock and 2-3days,

same with my watch. I think i may just cancel and move over to 02. I’ve only been with EE since they took over orange.

Re: iPhone 15 max

Christopher_G — Sat, 21 Oct 2023 11:39:20 GMT

Hi @Marktoombs1

I'm really sorry to hear that you may have been given the incorrect delivery timescales. The current timescale on the website for the iPhone 15 Pro Max 256GB Blue Titanium is to expect dispatch within 14 days.

If you would like to discuss your order further, I'd recommend popping back into the store in which you ordered.

Thanks for your patience so far.

Chris

Re: iPhone 15 max

Chris_B — Sat, 21 Oct 2023 11:42:55 GMT

@NaZiR2020 What’s make you say that ? I’m a customer of EE I don’t get paid by EE.

Re: iPhone 15 max

Chris_B — Sat, 21 Oct 2023 11:48:28 GMT

@Marktoombs1 Sorry I gave you the 15 pro time frames I do apologise.

pro max is

Black more than 28 days

Blue 14 days

Natural more than 28 days

white more than 28 days.

Re: iPhone 15 max

Marktoombs1 — Sat, 21 Oct 2023 12:02:07 GMT

Thanks your more help than EE have been

Re: iPhone 15 max

PaulV3 — Mon, 23 Oct 2023 13:46:06 GMT

I ordered an iphone 15 pro max 512 white and paid for delivery (next day). I was told by the sales operator that it was in stock and I would receive it the next day. Shock horror I'm still waiting and have no idea when I will receive it.

Re: iPhone 15 max

Marktoombs1 — Mon, 23 Oct 2023 15:50:26 GMT

Well I guess commission on sales is more important than been honest with your customers

Re: iPhone 15 max

Marktoombs1 — Mon, 23 Oct 2023 15:57:16 GMT

I did go back and talk to them, they just shrugged it off and said I will get a text when they have it. Strange as when I ordered it, they apparently checked to see if it was in stock? And said it was and I should have it within 3days.
As I said my order for the watch got messed up as your system crashed, I am not happy yet again I feel I’ve been lied to.
I am very tempted to go back to the store and cancel the phone and cancel my contract as it finishes in 2 weeks and move over to o2.
as it would seem been a loyal customer ( originally with orange) had no meaning to EE.

Re: iPhone 15 max

Leanne_T — Mon, 23 Oct 2023 15:58:44 GMT

Hi @Marktoombs1 @PaulV3

I am very sorry for the incorrect delivery timescales provided, iPhone 15 orders are being dispatched on a first come, first serve basis as stock arrives.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed, or if you ordered in store the store will call you when this is ready to be collected.

Leanne.