topic Re: Still waiting on my order in Orders

Still waiting on my order

AWright67 — Fri, 20 Oct 2023 13:10:18 GMT

i ordered a sim only deal with you on Monday I’ve had no confirmation email or sim as yet, my last supplier has stopped my last sim so I’m stuck with not being able to do very much. My name is Alan ***** and address *********************

[mod edit: personal details removed from the forum]

Re: Still waiting on my order

Schockwave — Fri, 20 Oct 2023 14:15:23 GMT

Hello @AWright67 ,

Welcome to the community,

Sim cards are sent out by second class post. Did you give EE your PAC code and that is why your previous network has stopped working? You should have waited until you received your new SIM card before giving EE your PAC code.

Re: Still waiting on my order

AWright67 — Sat, 21 Oct 2023 10:31:55 GMT

Hi, thanks for your reply, yes pac code was given, I went to the local EE and got it sorted, they said my sim had been lost in the post and sorted me one out in the shop.

Sent from my iPhone

Re: Still waiting on my order

Christopher_G — Sat, 21 Oct 2023 11:29:44 GMT

Thanks for letting us know, @AWright67

Glad you're sorted 🙂

Chris