topic Re: Re: cancel my account in Orders

Re: cancel my account

Wa13edy — Fri, 20 Oct 2023 08:29:42 GMT

I ordered a sim only just under a week still not used it want to cancel.

Re: Re: cancel my account

Leanne_T — Fri, 20 Oct 2023 09:25:51 GMT

Thanks for coming here.

Please see our Returning a Phone or Device Within 14 Days | Orders Help | EE Help page where you can complete the returns form.

Leanne 🙂

Re: Re: cancel my account

XRaySpeX — Fri, 20 Oct 2023 12:05:09 GMT

@Wa13edy : If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.