topic Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15 in Orders

Disappointed customer ... 4 weeks and still waiting for iPhone 15

GMawhinn — Wed, 18 Oct 2023 09:55:15 GMT

I pre-ordered the iPhone 15 Pro Max in store on the 17th Sept.

No updates... went into the store last Sunday to ask for an update, I was told try back next week

Went into the store again today as 1 month has passed still no update... only to be told that it could take up to 2 months .

I was never informed of the delay, no apology.

Unacceptable customer service, considering moving provider.

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

Christopher_G — Wed, 18 Oct 2023 12:07:48 GMT

Hi @GMawhinn

Welcome to the community.

Which version did you choose? Which memory size and colour? I'll see what our expected timescales are.

Chris

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

Chris_B — Wed, 18 Oct 2023 12:14:15 GMT

@GMawhinn you might not be aware, but EE received these from Apple an Apple or not just supplying EE with these devices Apple cannot produce enough devices to keep up with demand for the UK as they are producing these for around 70 countries so unfortunately there will be a waiting period.

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

GMawhinn — Wed, 18 Oct 2023 12:47:24 GMT

Hi @Christopher_G ,

Thanks for getting back,

I pre ordered the 15 Pro Max in natural Titanium, 256GB.

Regards

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

GMawhinn — Wed, 18 Oct 2023 12:54:51 GMT

Hi @Chris_B , thanks for your reply,

I realise that the phones come from Apple,

What I am disappointed about is that, I was not made aware of the wait when I pre ordered the phone, in fact I was quoted a 14 day time frame, the lack of communication thereafter only increases the disappointment.

Then to be told in store today that it could be as long as 2 months, is a joke.

I guess EE and Apple should reflect on their supply chain failings

Regards

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

Katie_B — Wed, 18 Oct 2023 14:18:06 GMT

Thanks for getting back to us @GMawhinn.

The current timescale showing is that the iPhone 15 Pro Max 256GB in Natural Titanium is available to order and to expect despatch in more than 28 days.

I understand this may be frustrating to read especially if you have exceeded your original timescale.

Please note that once your order is ready and is being processed for delivery you will be notified.

Katie

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

GMawhinn — Wed, 18 Oct 2023 14:57:47 GMT

@Katie_B , How long is more than 28 days? Poor communication is just as bad as no communication.

This is not helpful. I guess its a factory response to a poorly organised launch and poor planning by EE.

So, I am still none the wiser as to when the phone will arrive, amazing.

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

Katie_B — Wed, 18 Oct 2023 15:20:17 GMT

Hi @GMawhinn.

I'm sorry, I currently don't have any further information.

Once there is an update on your order you will be notified.

Katie

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

saiinarvadez — Wed, 18 Oct 2023 16:16:50 GMT

Hi, I have ordered mine 20/09/2023 Iphone 15 Promax Nat Titanium, 28 days later. No email, no texts no update at all. I have paid the upfront payment and all but nothing.

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

saiinarvadez — Wed, 18 Oct 2023 16:18:22 GMT

Hi, I have ordered mine 20/09/2023 Iphone 15 Promax Nat Titanium, 28 days later. No email, no texts no update at all. I have paid the upfront payment and all but nothing.

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

Katie_B — Wed, 18 Oct 2023 16:28:14 GMT

Hello @saiinarvadez.

Welcome to the community.

I am sorry to hear you have not yet received an update.

What memory size did you go for?

Katie

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

saiinarvadez — Wed, 18 Oct 2023 16:30:59 GMT

I asked for the 256GB model.

Sent from my iPhone

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

Katie_B — Wed, 18 Oct 2023 16:35:50 GMT

Thanks for confirming @saiinarvadez.

The delivery guidance is the same. It is available to order but to expect despatch in more than 28.

Katie

Re: Disappointed customer ... 4 weeks and still waiting for iPhone 15

saiinarvadez — Wed, 18 Oct 2023 16:35:01 GMT

Mine’s 28 days so?